Sheila Colominas
Las Vegas,NV
Summary
Dedicated and passionate healthcare worker with 2 years of experience in a medical office setting and approaching 2 years in a healthcare customer service role. Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills in Customer Service Representative Team Lead role.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Optum (United Healthcare) Physical Health
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Behavior Health Customer Care Professional
Optum (United Healthcare)
11.2023 - 08.2024
- Enhanced customer satisfaction by addressing and resolving member and provider inquiries and in a timely manner.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong insurance knowledge to provide information based on individual callers needs.
- Developed rapport with callers through active listening skills, leading to higher retention rates and positive feedback from callers.
SURGERY SCHEDULER
Southern Nevada Surgery Specialists
04.2023 - 09.2023
- Schedule surgeries and procedures for patients
- Coordinate with physicians, nurses, and other healthcare professionals to ensure smooth scheduling process
- Obtain necessary patient information and medical records for scheduling purposes
- Communicate with patients to provide pre-operative instructions and answer any questions or concerns they may have
- Manage and update surgery schedules in accordance with changes or cancellations
- Collaborate with insurance companies to verify coverage and obtain authorization for procedures
- Maintain accurate and organized records of scheduled surgeries and procedures
SURGERY SCHEDULING ASSISTANT
Southern Nevada Surgery Specialist
01.2023 - 04.2023
- Promoted to position of Surgery Scheduler
- Communicate well with patients, peers, surgeons, and surgical partners
- Contact insurance companies for authorization for surgery
- Update patient demographics to include verification of insurance
- Direct patients to labs and obtain medical clearance
- Answer patient related questions
- Scan all patient related documents after charges are completed
CHECK-OUT RECEPTIONIST
Southern Nevada Surgery Specialist
08.2022 - 01.2023
- Promoted to position of Surgery Scheduling Assistant
- Checking in/out patients
- Schedule appointments over the phone and in-person
- Verify and collect co-pays
- Update patient demographics
- Answer incoming and make outgoing calls to assist in patient care
Education
Bachelors - Nursing
College of Southern Nevada
Las Vegas, NV08.2025
High School Diploma -
East Career And Technical Academy
Las Vegas, Nevada08.2021
Skills
- Customer Service
- Adaptability
- Fluent Spanish Speaker
- Computer Literate
- Schedule Coordination
- Facility Coordinating
- Medical Terminology
- Patient Scheduling
- Referral Verification
- Call center experience
- Relationship building
Timeline
Customer Care Representative
Optum (United Healthcare) Physical Health
08.2024 - Current
Behavior Health Customer Care Professional
Optum (United Healthcare)
11.2023 - 08.2024
SURGERY SCHEDULER
Southern Nevada Surgery Specialists
04.2023 - 09.2023
SURGERY SCHEDULING ASSISTANT
Southern Nevada Surgery Specialist
01.2023 - 04.2023
CHECK-OUT RECEPTIONIST
Southern Nevada Surgery Specialist
08.2022 - 01.2023
Bachelors - Nursing
College of Southern Nevada
High School Diploma -
East Career And Technical Academy
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