Sheila Corbett
Woburn,MA
Summary
I am a hard working, single mother, to a wonderful 5 year old boy. I am enthusiastic, passionate , and personable when it comes to helping others. I am dedicated to giving exceptional customer service, while engaging with kindness and a smile.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge
Richard Getz Associates
Cambridge, MA
11.2008 - Current
- Organize packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Offer personalized concierge services such as booking dry cleaning pick up or arranging transportation needs for guests.
- Train new staff members on proper policies and procedures related to customer service delivery.
- Maintain a professional presence at the front desk area by adhering to dress code standards.
- Acknowledge and greeted guests entering or leaving building, promoting pleasant environment.
- Perform administrative duties such as filing paperwork related to concierge service transactions.
- Maintain guest privacy and building reputation by keeping information confidential.
- Answer multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Manage incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Enter work orders for housekeeping, pest control and maintenance issues.
- Handle complaints from residents in an efficient manner while working towards satisfactory resolutions.
- Arrange wake-up calls, dry cleaning and pet care as requested by patrons.
- Understood and followed oral and written directions.
Medical Advisor/Security Officer
Apothca
Arlington, MA
10.2022 - Current
- Refer patients to medical specialists,or other necessary resources.
- Maintain up-to-date knowledge of current regulations, legislation and codes of practice.
- Collaborate closely with fellow team members to share knowledge and discuss best courses for treatment.
- Refer patients with serious medical conditions and emergencies to hospital for immediate care.
- Establish and maintained relationships with specialists to support patient referrals.
- Respond promptly to inquiries from patients regarding product information.
- Consult with specialists and referred patients for more advanced support based on individual needs.
- Improve patients' wellbeing by advising on medical and lifestyle issues impacting current health.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Assist with customer requests and answered questions to improve satisfaction.
- Identify needs of customers promptly and efficiently.
- Enforce rules regarding parking regulations onsite.
- Conduct investigations into suspicious activity onsite using appropriate methods.
- Warn violators of rule infractions and escorted unauthorized persons off premises.
- Report breaches of security promptly to management.
- Review guest identification and employee credentials to authorize entry onto premises.
- Manage all incoming calls at the front desk in a courteous and professional manner.
- Greet visitors upon arrival and verified their identification cards.
- Monitor security cameras to identify and respond to suspicious activity.
Guest Experience Leader
Petco
Burlington, MA
01.2016 - 09.2022
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted in training new employees on proper merchandising techniques of goods.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Provided advice on proper nutrition and care instructions for various types of pets.
- Cleaned animal cages regularly to maintain a safe environment for pets.
- Cleaned shelves, counters and tables to maintain organized store.
- Adhered to safety regulations when handling live animals such as reptiles, birds, fish.
- Worked successfully with diverse group of coworkers to accomplish goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
Education
Some College (No Degree) - Environmental Studies & Sociology
UMASS LOWELL
Lowell, MASkills
- Patient Counseling
- Customer Service
- Guest Relations
- Bookkeeping
Affiliations
- Snowboarding
- Hiking
- Scrapbooking
Accomplishments
- Recognized for remaining calm and collected under pressure by APOTHCA
- Top 3 seller, multiple times, at APOTHCA.
- Most monetary donations gained towards local homeless pet shelters, as well as having the most Pals Reward sign ups at Petco.
Certification
- MTC MEDICAL AGENT
- Associates Degree in Liberal Arts and Social Sciences.
Timeline
Medical Advisor/Security Officer
Apothca
10.2022 - Current
Guest Experience Leader
Petco
01.2016 - 09.2022
Concierge
Richard Getz Associates
11.2008 - Current
Some College (No Degree) - Environmental Studies & Sociology
UMASS LOWELL
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