Sheila Cox
Plainfield,IN
Summary
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Overview
6
6
years of professional experience
Work History
House Maid
Self Employed
07.2019 - Current
- Established trust with clients through consistent punctuality, reliability, discretion, and professionalism while performing housekeeping tasks.
- Ensured clients'' comfort providing guest services, including preparation clean sleeping quarters and provision of personal amenities.
- Assisted families in maintaining a comfortable home by performing daily laundry duties, including washing, drying, folding, and ironing.
- Preserved longevity of household appliances furniture attentive maintenance regular polishing dusting techniques.
- Received positive feedback from clients for attention to detail in organizing closets, cabinets, and storage spaces.
Customer Service Representative
OYO
08.2020 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Housekeeping Room Attendant/Front Desk Receptionist
Red Roof
05.2019 - 08.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
GED -
Ben Davis High School
Indianapolis, IN05-1985
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Vacuuming and sweeping
- Cleaning techniques
- Health and safety compliance
Accomplishments
- Cleaned and replenished supplies for up to 12 rooms per shift.
- Cleaned up to 4 houses per day in accordance with a 10-point checklist.
- Cleaned an average of 4 homes per day.
Languages
English
Timeline
Customer Service Representative
OYO
08.2020 - 09.2023
House Maid
Self Employed
07.2019 - Current
Housekeeping Room Attendant/Front Desk Receptionist
Red Roof
05.2019 - 08.2022
GED -
Ben Davis High School
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