Sheila Crocker
Johnson City,NY
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 20 years.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Lourdes Pediatrics
09.2009 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Receptionist
United Health Services
08.1999 - 05.2009
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Newark Valley Senior High School
Newark Valley, NY06.1993
Skills
- Referral Verification
- Medical Terminology
- Mail Management
- Letter Preparation
- HIPAA Compliance
- Medical Office Administration
- Records Management
- Insurance Verification
- Payment Collection
- Patient Relations
- Patient Scheduling
- Electronic Medical Records
- Inventory Oversight
- Appointment Scheduling
- Telephone Etiquette
- Front Desk Operations
- Paperwork Coordination
Timeline
Medical Receptionist
Lourdes Pediatrics
09.2009 - Current
Medical Receptionist
United Health Services
08.1999 - 05.2009
High School Diploma -
Newark Valley Senior High School
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