Sheila Cunningham
Philadelphia,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the Facilities Manager position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Custodian
Drexel University
07.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported damages and hazardous conditions to management for further action.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Customer Service Representative
Wawa
11.2022 - Current
- Greet customers in a friendly and professional manner, providing prompt service
- Provide accurate information about products and services to customers
- Process customer orders quickly and accurately, including cash handling and credit card transactions
- Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays
- Assist with inventory management, restocking items as needed
- Ensure compliance with all safety regulations and company policies
- Respond to customer inquiries and complaints in a timely and courteous manner
- Monitor customer traffic flow and provide assistance when necessary
- Follow up on customer feedback and take appropriate action
- Participate in team meetings and training sessions
- Assist with promotional activities such as product sampling and special events
- Perform other duties as assigned by management
Student Accounts Manager
University Of Pennsylvania
10.2019 - 10.2021
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Generated financial and operational reports to assist management with business strategy.
- Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants. Updated account information to maintain customer records. Investigated and resolved customer inquiries and complaints quickly. Promptly responded to inquiries and requests from prospective customers. Maintained customer satisfaction with quick and professional handling of product
Student Loan Manager
University Of Pennsylvania
01.2011 - 10.2019
- Developed and maintained relationships with customers, lenders and other third parties.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Helped college students obtain financial aid through loan programs.
- Supervised 5 loan personnel and motivated to maintain customer service and performance standards.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Evaluated loan requests and documents to verify accuracy and completeness.
Education
Some College (No Degree) - Accounting
Temple University
Philadelphia, PASkills
- Cultural Sensitivity
- Time Management
- Understanding Customer Needs
- Stocking and Replenishing
- Retail Sales Customer Service
- Customer Service
- Responsible and Dependable
- Work independently
- Team Collaboration
Timeline
Custodian
Drexel University
07.2023 - Current
Customer Service Representative
Wawa
11.2022 - Current
Student Accounts Manager
University Of Pennsylvania
10.2019 - 10.2021
Student Loan Manager
University Of Pennsylvania
01.2011 - 10.2019
Some College (No Degree) - Accounting
Temple University
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