Sheila Czerniak
LAKE ANN,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Cherry Republic
Traverse City, MI
05.2016 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Wait Staff Member
The Franklin
Traverse City, MI
04.2015 - 05.2017
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Wait Staff Member
State Street Grill
Traverse City, MI
05.2010 - 04.2014
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Reservation Agent
The Homestead Resort
Glen Arbor, MI
05.2008 - 05.2010
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades and special event bookings.
- Resolved various issues and discrepancies for customers.
Education
Some College (No Degree) - Retail Merchandising/Business
Davenport University
Grand Rapids, MISome College (No Degree) - Business/Human Resources
Northwestern Michigan College
Traverse City, MISkills
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Store Organization
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- POS Systems
- Staff Training
- Upselling and Cross Selling
- Display Setup
- Mentoring and Coaching
Timeline
Assistant Store Manager
Cherry Republic
05.2016 - 07.2024
Wait Staff Member
The Franklin
04.2015 - 05.2017
Wait Staff Member
State Street Grill
05.2010 - 04.2014
Reservation Agent
The Homestead Resort
05.2008 - 05.2010
Some College (No Degree) - Retail Merchandising/Business
Davenport University
Some College (No Degree) - Business/Human Resources
Northwestern Michigan College
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