Sheila Davis
Milwaukee,WI
Summary
At Saint John on the Lake, I excelled in a high-volume dining environment, showcasing exceptional customer service and strong multitasking abilities. My dedication to guest satisfaction and team collaboration led to significant repeat business. Skilled in inventory management and allergy awareness, I consistently provided personalized, attentive service, enhancing the dining experience for all guests.
Professional with experience in hospitality management, well-prepared for leadership role in dynamic dining environment. Expertise in team leadership, customer service, and operational efficiency. Strong focus on fostering collaboration, adapting to changing needs, and driving results. Known for problem-solving skills, effective communication, and commitment to maintaining high standards.
Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
3
3
years of professional experience
Work History
Waitstaff
Saint John on the Lake
09.2021 - Current
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
North Division High School
Milwaukee, WI06.1986
Skills
- Food safety
- Food presentation
- Staff motivation
- Guest service
- Dining room logistics
- Server training
- Problem-solving
Timeline
Waitstaff
Saint John on the Lake
09.2021 - Current
High School Diploma -
North Division High School
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