Sheila Dawalt
Middletown,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
Work History
Sales Representative
Micro Merchant Systems
08.2014 - 12.2022
- Utilized CRM software to manage customer accounts and track performance metrics.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consulted with businesses to supply accurate product and service information.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Generated new leads through networking and attending industry events.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained and mentored new sales representatives.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and implemented sales strategies to increase profits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Representative
ABG Acessories
07.2020 - 05.2021
Sales Representative
HD Smith Drug Wholesaler
01.2013 - 08.2014
- Utilized CRM software to manage customer accounts and track performance metrics.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consulted with businesses to supply accurate product and service information.
- Generated new leads through networking and attending industry events.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Quoted prices, credit terms and other bid specifications.
- Presented professional image consistent with company's brand values.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Informed customers of promotions to increase sales productivity and volume.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Sales Representative
Lagniappe
06.2002 - 01.2013
Education
Associate of Arts - Fashion Merchandising/Management
Bauder College
Miami, FL05.1983
Skills
- Prospecting Skills
- Product and Service Knowledge
- B2B Sales
- Product Management and Pricing
- Problem-Solving Strengths
- Inside and Outside Sales
- Customer Retention Abilities
- Persuasive Negotiations
- Territory Cultivation
Timeline
Sales Representative
ABG Acessories
07.2020 - 05.2021
Sales Representative
Micro Merchant Systems
08.2014 - 12.2022
Sales Representative
HD Smith Drug Wholesaler
01.2013 - 08.2014
Sales Representative
Lagniappe
06.2002 - 01.2013
Associate of Arts - Fashion Merchandising/Management
Bauder College
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