Sheila DeMedici
Point Pleasant,NJ
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results. Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management. Dedicated Office Assistant with over ten successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of numerous programs and history achieving high data output.
Overview
23
23
years of professional experience
Work History
Office Assistant
Roadtex/Echo Logistics
04.2017 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
Customer Service Lead/Legal Department
Vonage Holdings Corp
02.2008 - 03.2013
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Reviewed associate performance to identify training needs.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Reduced average call handling time through efficient problem diagnosis and resolution techniques.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
IT Support Lead for Retail and Executive Employees
Liz Claiborne Clothing Company Inc.
04.2004 - 01.2009
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
- Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
- Developed comprehensive knowledge base articles that allowed customers to effectively self-serve when appropriate.
- Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
- Participated in company-wide initiatives aimed at improving overall operational effectiveness.
- Served as escalation point for critical client issues, working closely with stakeholders to achieve resolution.
- Reduced average resolution time by implementing standardized troubleshooting techniques across the team.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
Data Processor/Operational System Backup
Ellen Tracy
05.2002 - 03.2004
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Optimized storage solutions through proper categorization, organization, and archiving techniques for easy access when needed.
- Generated detailed reports from collected data to inform stakeholders.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Sorted and processed incoming reports before putting data into processing software.
- Monitored data entry processes and worked to improve efficiency and performance.
- Conducted regular database maintenance tasks to optimize system performance and prevent data loss or corruption.
Education
Bergen Community College
Paramus, NJ06-1985
High School Diploma -
Queen of Peace High School
North Arlington, NJ06-1984
Skills
- Customer service
- Positive attitude
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Front office management
- Filing and data archiving
- Documentation and reporting
- Office supplies management
- Office supply management
- Valid Driver's license
- Invoice processing
- Supply restocking
- Inventory management
- Issue resolution
Timeline
Office Assistant
Roadtex/Echo Logistics
04.2017 - Current
Customer Service Lead/Legal Department
Vonage Holdings Corp
02.2008 - 03.2013
IT Support Lead for Retail and Executive Employees
Liz Claiborne Clothing Company Inc.
04.2004 - 01.2009
Data Processor/Operational System Backup
Ellen Tracy
05.2002 - 03.2004
Bergen Community College
High School Diploma -
Queen of Peace High School
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