Sheila Denos
SLC,UT
Summary
Highly accomplished Account Manager with over 20 years of experience driving revenue growth, increasing customer satisfaction, and managing all aspects of a sale while overseeing campaigns that successfully meet client goals and needs. Generated over $10MM in incremental revenue through the acquisition, implementation, and growth of new and existing clients. Achieved significant improvement in quality and sales metrics through the development and implementation of coaching and training techniques.
Overview
13
13
years of professional experience
Work History
Notary Public
Self-employeed
11.2021 - Current
- Performed notary services, including administering oaths, witnessing and certifying signatures, and verifying identities, in compliance with legal requirements and policies
- Maintain a thorough understanding of the law related to notary services and remain up-to-date with any changes in regulations or procedures
- Build and maintain positive relationships with clients by providing excellent customer service and handling inquiries and concerns promptly and professionally
- Maintained accurate records of all notarial acts and transactions.
Member Operations, Relationship Manager
Panasonic - Wellness Division
12.2021 - 09.2023
- Provided ongoing, day-to-day support to member operations teams, identifying, and directing client information to support teams
- Cultivated and strengthened relationships with new and existing clients to ensure that each piece of the journey meets client expectations
- Captured clients’ feedback and expectations
- Coordinated with operation teams and ensured the resolution of any issues experienced by the client
- Managed the retention process for clients with a focus on reducing churn and increasing client lifetime value
- Developed standard operating procedures and documented workflows for current and future steps
- Provided cross-functional communication between multiple departments and key stakeholders.
Account Manager
Avvo
10.2019 - 05.2020
- Manage 500+ accounts nationwide generating $200K in monthly revenue
- Focusing on new business development, client retention, and client services
- Responsible for managing and retaining 500+ client accounts in the Salesforce management system and Tableau software
- Compose reports as needed for troubleshooting clients' concerns for conflict resolution
- Providing marketing advice while assisting Avvo clients in optimizing their profile and advertising
- Data processing of client accounts
- Analyzed data such as performance metrics and historical trends to convey value of services provided
- Responsible for selling advertising and outselling cancellations.
Marketing Manager
Collection Bureau of America
01.2018 - 10.2019
- Client management to understand their needs and develop new business from existing clients
- Maintained accurate records pertaining to client accounts and data processing of new accounts in CBA system
- Produced company marketing to build regular communications with clients and prospects
- Managed projects within client relationships, working to carry out client goals while meeting company goals.
Customer Success, Product Development
RangeMe
01.2016 - 11.2016
- Responsible for the day-to-day management of the company vendor accounts
- This includes delivering a highly proactive, reactive, and responsive account management service and building close and trusted relationships with clients
- Established and maintained strong client relationships
- A product expert in understanding RangeMe’s customers’ businesses and guided them through their initial experience
- Maintained complete and accurate records of client interaction in CRM database
- Proactive in identifying and implementing new internal processes and improvements
- Managed the process of developing product listings within the Rangeme platform
- Acted as an advisor during vendor onboarding and proactively follow-up to ensure that RangeMe supplier base is achieving value post-registration.
Sr. Account Executive Supervisor
Caesars Entertainment
02.2012 - 08.2014
- Directly managed a team of Casino Marketing Executives
- Responsible for balancing a book of business while providing real-time coaching and management of experienced team members
- Responsible for the successful development of 5-10 team members in relationship selling and effectively managing their book of business and their resources
- Develop and maintain a database of 2,000+ National VIP guests, producing $20MM in revenue annually
- Responsible for active and positive participation in strategic planning for the department
- Generate loyalty and revenue through building personal relationships with guests and team members
- Plan and execute events and promotions to stimulate revenue growth and enhance customer service levels
- Ensure seamless hand-off of guest pre-trip itinerary for flawless on-property execution by VIP Hospitality Team
- Through relationship management and eliciting a call to action using available tools and sales skills, achieving avg
- Player book increases of app
- 25% of $2.8mm total book value
- Dispensed complimentary amenities to guests who have attained the necessary levels of play at over 40 represented casinos and resorts
- Consistently make reinvestment decisions based on player gaming data while maintaining profitability for the company
- Built personal relationships with quality gaming customers to drive business to 40+ CET casinos and resorts in North America and Canada.
Skills
- Relationship Account Management
- Project management
- Strategic account development
- Workforce Management
- Client Implementation Management
- Google workspace
- Customer Success
- Retention and engagement
Timeline
Member Operations, Relationship Manager
Panasonic - Wellness Division
12.2021 - 09.2023
Notary Public
Self-employeed
11.2021 - Current
Account Manager
Avvo
10.2019 - 05.2020
Marketing Manager
Collection Bureau of America
01.2018 - 10.2019
Customer Success, Product Development
RangeMe
01.2016 - 11.2016
Sr. Account Executive Supervisor
Caesars Entertainment
02.2012 - 08.2014
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