Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Dias

Fall River,MA

Summary

Dynamic small business owner with a proven track record at A Paw Above the Rest, excelling in strategic planning and customer relations. Leveraged marketing skills to enhance brand identity and foster a loyal customer base, while delivering exceptional service quality and resolving complex issues efficiently. Committed to operational excellence and business growth.


Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate communication. Positive and upbeat with strong relationship-building abilities.

Overview

39
39
years of professional experience

Work History

Small Business Owner

A Paw Above the Rest
12.2004 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Pharmacy Technician

Brooks Pharmacy
01.1990 - 06.2000
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.

Pharmacy Technician

Healthcare Pharmacy
07.1986 - 01.1990
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

No Degree - Pre-professional

Bristol Community College
Fall River, MA

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Business growth and retention
  • Strategic planning
  • Financial planning
  • Goal setting
  • Administrative management
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Appointment scheduling
  • Data inputting

Timeline

Small Business Owner

A Paw Above the Rest
12.2004 - Current

Pharmacy Technician

Brooks Pharmacy
01.1990 - 06.2000

Pharmacy Technician

Healthcare Pharmacy
07.1986 - 01.1990

No Degree - Pre-professional

Bristol Community College

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