Summary
Overview
Work History
Education
Skills
Professional Awards
Professional Work Experience
Skills Tools
Certification
Systems and Tools
Professional References
Timeline
Generic
Sheila Dimond

Sheila Dimond

Sterling,VA

Summary

Focused Sales Enablement Manager and Trainer offering advanced knowledge of sales team development and coaching illustrated over 7 years of superior performance across several industries such as; Fintech, Auto refinancing, Security Solutions and Staffing industry performance. Possess an organized and attention to detail with aptitude for training document creation and handling multiple projects simultaneously with a high degree of accuracy. Thrive at planning and implementing onsite and remote onboarding and ongoing training programs across various department's in and outside of the sales force. Maintains a a strong ability to communicate clearly with enthusiastic style and insightful approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Enablement Manager

Above Lending
09.2022 - 09.2023
  • Designed and implemented and executed comprehensive 2-week blended learning program for onboarding new sales hires 2 departments
  • Collaborated with key stakeholders to revamp and enhance onboarding programs for multiple departments, resulting in 36% in growth
  • Worked closely with Legal and Compliance teams to ensure adherence to regulations and mitigate any potential performance issues
  • Conducted audits of call center agent calls
  • Listened to calls and assessed reps soft skills
  • Evaluated tone of voice, greetings, and communication skills of all agents.

Sales Enablement Manager

Caribou Financial
01.2021 - 09.2022
  • Increased 40% of promotional growth within the organization
  • Conducted contact center onboarding experience for non-sales staff, as requested, including but not limited to: life of the loan, systems, & product
  • Build and create sales related content in various formats (job aids, podcasts, webinars, eLearning modules) to successfully drive and support sales strategies and objectives, inclusive of sales communications, sales learning, and product launches
  • Serve as sales administrator for all technological platforms across company
  • Develop structure and architecture for Sales Kickoff Events, including follow-up reinforcement engagements on quarterly basis
  • Engage in call assessments to drive sales productivity
  • Integrate and support contact center onboarding and everboarding programs.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Established and cultivated solid business relationships with new or existing customers
  • Evaluated performance against goals and implemented appropriate development plans
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
  • Compiled and analyzed data to determine approaches to improve sales and performance
  • Organized Sales Kick Off events and interacted with community to increase sales volume
  • Developed compelling presentation decks to gain approval for ideas and communicate results

BDR Sales Trainer

Caribou Financial
10.2020 - 01.2021
  • Made 100 outbound cold calls per day
  • Research various industries to gain broader understanding of obstacles
  • Maintained and cultivated relationships with existing clients in both the private and public sector
  • Traveled to meet with potential clients face to face
  • Negotiate terms, conditions, and costs for services with clients using consultative sales and challenger model sales approach
  • Developed book of business, prospect for new business via cold calling and network groups
  • Spoke to potential clients via email, chat, and phone correspondence
  • Coordinated business meetings with potential clients
  • Maintain ongoing follow-up with prospective clients both in person and on phone correspondence
  • Cultivated professional relationships with businesses, individuals in private sector, and non-profit organizations
  • Present proposals to better improve employee screening and hiring process.

Business Development Representative

Caribou Financial
07.2020 - 10.2020
  • Made 100+ calls per day both inbound and outbound
  • Prequalify prospective customers by confirming their needs and collecting & verifying risk assessment information
  • Keep records of customer interactions, process customer accounts, and file documents
  • Meet targets and call handling quotas by managing incoming and outbound phone calls
  • Spoke to potential clients via email, chat, and phone correspondence.

Business Development Manager

22nd Century Technologies
09.2019 - 11.2019
  • Inbound and outbound warm and cold calling and prospecting for lead generation
  • Demonstrated success selling patented software through partnered companies
  • Sells security systems to commercial and residential clients
  • Successfully demonstrate the benefits of wireless and cellular technology provided through AT&T
  • Responsible for learning quickly when facing new problems and capitalizing on failures as an opportunity for improvement
  • Leverage extensive industry knowledge and provide Frontpoints technological solutions such as; top of the line features and home automation devices
  • Perform Full-Cycle Sales while maintaining a 40% average close rate.

Corporate Sales Trainer

Frontpoint Security Solutions
10.2016 - 09.2019
  • Trains an on-boards all New Hire Sales people through a 6-week blended learning program
  • Partnered with Sales leadership team to develop inside sales training program that increased close rate by 30% resulting in a 56% total close rate average generating 88K of total revenue
  • Broke New hire record by training the highest performing new hire sales class resulting in a 36% close rate average generating 180K of total revenue
  • Helps develop individual results by maintaining policy and procedure; providing coaching; conducting training sessions
  • Designed company-wide customer conversation sales framework
  • Partner with cross-functional stakeholders
  • Maintain updated records of training material.

Senior Account executive

Frontpoint Security Solutions
10.2013 - 09.2016
  • Made 100 outbound cold calls per day
  • Maintained and cultivated relationships with existing clients in both private and public sector
  • Traveled to meet with potential clients face to face
  • Negotiate terms, conditions, and costs for services with clients using consultative sales and challenger model sales approach
  • Developed book of business, prospect for new business via cold calling and network groups
  • Spoke to potential clients via email, chat, and phone correspondence
  • Coordinated business meetings with potential clients
  • Maintain ongoing follow-up with prospective clients both in person and on through phone correspondence
  • Cultivated professional relationships with businesses, individuals in private sector, and non-profit organizations
  • Present proposals to better improve employee screening and hiring process.

Education

Some College (No Degree) - Vocal Performance

SHENANDOAH UNIVERSITY
Winchester VA

Paralegal Certificate -

GEORGE MASON UNIVERSITY
01.2012

Skills

  • Risk Mitigation
  • Goals and Performance
  • Direct Sales
  • Quality Assurance
  • Product and Service Management
  • Verbal and Written Communication
  • Sales Presentation
  • Coaching and Mentoring
  • Experiential learning
  • Product Knowledge
  • Brand Messaging
  • Customer Satisfaction
  • Team Oversight
  • Sales Expertise
  • Training and Development
  • Problem-Solving Skills
  • Call Center Operations
  • Inbound Phone Call Management
  • Performance Monitoring
  • Call Control Skills
  • Outgoing Phone Calls
  • Trained in Salesforce
  • Call Volume and Quality Metrics
  • Providing Feedback
  • Performance Feedback
  • Contact Management Systems
  • Creative Solutions
  • Scripted Calls
  • Sales Quota Achievement
  • Adult Learning Theories
  • Online Training
  • Curriculum Design
  • Team-Building Activities
  • Classroom Expertise
  • Online Content Development
  • Video Editing
  • Critical Thinking
  • Improve Sales Strategies
  • Active Listening
  • Discussion Facilitation
  • Curriculum Planning and Implementation
  • Standardized Methodologies
  • Training Plans
  • ADDIE Model

Professional Awards

  • Frontpoint "Record Breaker Sales Trainer award" - 2017 for highest performing new hire sales training class ever recorded
  • Frontpoint "Annual Award winner" - 2015 for Highest Close rates and volume for the inbound sales team
  • Frontpoint "Annual Award Sales Winner" - 2014 for Highest Close rates and volume for the inbound sales team
  • Frontpoint "7 Time Quarterly Award Sales Winner" - 2014 and 2015 for Top Close Rates and Volume for inbound sales team

Professional Work Experience

  • Above Lending, Sales Enablement Manager, Winchester VA, 09/2022, 09/2023
  • Voice Performance, 2007-2010
  • Caribou Financial, Sales Enablement Manager, 01/2021, 09/2022
  • Caribou Financial, Business Development Representative, 07/2020, 10/2020
  • Frontpoint Security Solutions, Corporate Sales Trainer, 10/2016, 09/2019
  • Caribou Financial, BDR Sales Trainer, 10/2020, 01/2021
  • Frontpoint Security Solutions, Senior Account executive, 10/2013, 09/2016
  • 22nd Century Technologies, Business Development Manager, 09/2019, 11/2019

Skills Tools

  • Articulate 360
  • Storyline Home grown CRM's
  • Proficient in Microsoft suite
  • Proficient in Google suite
  • Manage Processes
  • Data Analysis
  • Salesforce
  • Captivate
  • Multimedia tools
  • Experiential learning
  • Learning management systems
  • Negotiation
  • Performance
  • Confluence
  • Google sites
  • Gamification
  • Change management
  • Consultative Sales
  • Solution Selling
  • Contact Center/Call center
  • RingCentral
  • Five9
  • CaseCenter
  • Strategic planning
  • Buyer Personas
  • Communication Styles

Certification

  • LANGEVIN LEARNING SERVICES - Master of facilitation
  • LANGEVIN LEARNING SERVICES - Curriculum Design
  • LINKEDIN LEARNING - Applying analytics to your learning programs
  • LINKEDIN LEARNING- Articulate 360

Systems and Tools

  • Homegrown CRMS
  • Salesforce
  • OAI
  • GONG
  • Talkdesk
  • Five9
  • Canva
  • Google suite
  • Microsoft Suite
  • Docebo LMS
  • Easy Generator
  • Articulate 360
  • Articulate Storyline
  • Camtasia
  • Brainshark
  • Kahoot
  • CaseCenter
  • RingCentral
  • Confluence
  • Myabsorb LMS

Professional References

  • Russ Caldarone, Learning and Development Manager at Amazon, (703) 989-7588
  • Carmichael Tobias, Training and Education Leader at AstrraZeneca, (443) 622-8429
  • Holly Lopez, Chief Compliance Officer at Drivly, (512) 740-1156
  • Rebecca Wollard, Sr. Global Enablement Manager at Okta, (415) 672-0457

Timeline

Sales Enablement Manager

Above Lending
09.2022 - 09.2023

Sales Enablement Manager

Caribou Financial
01.2021 - 09.2022

BDR Sales Trainer

Caribou Financial
10.2020 - 01.2021

Business Development Representative

Caribou Financial
07.2020 - 10.2020

Business Development Manager

22nd Century Technologies
09.2019 - 11.2019

Corporate Sales Trainer

Frontpoint Security Solutions
10.2016 - 09.2019

Senior Account executive

Frontpoint Security Solutions
10.2013 - 09.2016

Some College (No Degree) - Vocal Performance

SHENANDOAH UNIVERSITY

Paralegal Certificate -

GEORGE MASON UNIVERSITY

Similar Profiles

CREATE PROFILE
Sheila Dimond