Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sheila Douglas

Sheila Douglas

Customer Service
Clarksville,TN

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

6
6
years of professional experience

Work History

Member Service Representative

USAA Bank
Hopkinsville, KY
03.2024 - 08.2024
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Verified identity information on new accounts using established procedures.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Researched complex issues related to accounts or services provided by the organization.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Answered member questions about products and services.
  • Managed customer conflicts and challenging situations by staying calm.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Construction Laborer

Joy's Custom Painting
Clarksville, TN
06.2021 - 03.2024
  • Loaded and unloaded building materials, tools, and machinery.
  • Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
  • Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
  • Performed general clean-up activities onsite including sweeping and disposing of debris.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Set up ladders or temporary platforms used in construction projects.
  • Repaired damaged structures such as walls or floors when needed.
  • Carried tools and equipment between job sites as required.
  • Inspected completed work to ensure quality standards were met.
  • Prepared surfaces by washing, scraping, sanding and patching holes;.
  • Applied primers and sealers to prepare new surfaces for painting;.
  • Consulted with clients regarding colors and finishes;.
  • Used ladders and scaffolds to reach high walls and ceilings;.
  • Removed old wall coverings before applying new ones;.
  • Repaired cracks in drywall prior to painting or wallpapering rooms;.
  • Performed minor repairs such as caulking windowsills before painting them ;.
  • Protected furniture from dust generated during preparation of walls ;.
  • Ensured proper ventilation while using solvents or oil-based paints ;.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Chose correct brushes and materials for jobs and purchased from vendors.
  • Documented progress and provided estimated completion time for clients.

Painter

Guthrie's Kitchen and Bath Plus, LLC
Pleasant View, TN
03.2023 - 08.2023
  • Selected and purchased tools or finishes for surfaces to be covered.
  • Erected scaffolding or swing gates or set up ladders to work above ground level.
  • Removed old finishes by stripping, sanding or using water or abrasive blasting.
  • Completed high-volume weekly painting jobs with consistently positive customer feedback.
  • Removed pictures, door knobs or electric switch covers prior to painting.
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Filled cracks, holes or joints using caulking guns or putty knives.
  • Smoothed surfaces using sandpaper, scrapers or sanding machines.
  • Documented progress and provided estimated completion time for clients.
  • Chose correct brushes and materials for jobs and purchased from vendors.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Cleaned and smoothed surfaces prior to painting.
  • Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
  • Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.

Assistant General Manager

Golden Corral Buffet and Grill
Clarksville, TN
05.2018 - 08.2020
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Collaborated with other departments within the organization to coordinate projects.
  • Prepared weekly schedules for staff members based on their availability.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Facilitated communication between departments to ensure seamless operations.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Associate of Arts - Business Management

Hopkinsville Community College
Hopkinsville
05-2007

Some College (No Degree) - Psychology

Austin Peay State University
Clarksville, TN

Skills

  • Membership renewals
  • Member correspondence
  • Call center experience
  • Member account management
  • Tracking complaints
  • Banking operations support
  • Team leadership strength
  • Operational Efficiency
  • Supervision and training
  • Painting
  • Drywalling
  • Landscaping
  • Safety awareness
  • Team lifting
  • Wall repair
  • Paint applications
  • Dependable
  • Repairing wall surfaces
  • Hand and power tools
  • Brushing and rolling paint

Timeline

Member Service Representative

USAA Bank
03.2024 - 08.2024

Painter

Guthrie's Kitchen and Bath Plus, LLC
03.2023 - 08.2023

Construction Laborer

Joy's Custom Painting
06.2021 - 03.2024

Assistant General Manager

Golden Corral Buffet and Grill
05.2018 - 08.2020

Associate of Arts - Business Management

Hopkinsville Community College

Some College (No Degree) - Psychology

Austin Peay State University

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