Sheila Dudek
Lisbon,CT
Summary
Dynamic Assistant Branch Supervisor at Eastern Connecticut Savings Bank with a proven track record in enhancing branch operations and customer satisfaction. Skilled in team management and compliance, I successfully implemented process improvements that boosted efficiency and consistently achieved sales targets. Passionate about training and fostering employee engagement to drive performance excellence. Known for reliability, strategic thinking and a results-driven mindset.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Branch Supervisor
Eastern Connecticut Savings Bank
10.2008 - Current
- Supervised daily branch operations, ensuring compliance with banking regulations and policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce transaction times.
- Coordinated staff scheduling to optimize coverage during peak hours, improving customer experience.
- Developed and executed training programs for new hires, fostering a culture of continuous learning.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels within the community.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Achieved sales targets consistently by providing exceptional service to customers and effectively promoting banking products.
- Provided exceptional back-up support to other branches as needed while demonstrating adaptability in diverse work environments.
- Promoted a positive work environment through leadership initiatives focused on teamwork, recognition, and continuous learning opportunities for employees.
- Fostered long-term client relationships through personalized attention, attentive listening, problem-solving abilities.
- Boosted branch efficiency by implementing streamlined processes and procedures.
- Strengthened employee performance through consistent coaching, feedback, and tailored training programs.
- Managed daily branch operations efficiently, ensuring smooth execution of all tasks while maintaining excellent service levels for customers.
- Ensured accurate record-keeping practices were followed in accordance with company policy guidelines.
- Maintained compliance with regulatory standards, conducting regular audits and implementing corrective actions when necessary.
- Improved cross-functional collaboration with regular communication between departments to achieve common goals.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
Education
High School Diploma -
Plainfield High School
Plainfield06-1990
Skills
- Branch operations
- Team management
- Employee engagement
- Customer service
- Strategic planning
- Task delegation
- Policy updates
- Compliance management
- Training and leadership
Certification
NMLS License
Timeline
Assistant Branch Supervisor
Eastern Connecticut Savings Bank
10.2008 - Current
High School Diploma -
Plainfield High School