Sheila Duffy
Woodsboro,MD
Summary
Outgoing and goal-oriented manager with distinguished experience in Interior Design/Furniture sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
22
22
years of professional experience
Work History
Sales Manager
Gladhill Furniture
05.2005 - Current
- In 2005, promoted to managing the 'Mother Ship', Gladhill Furniture in Middletown. Went from managing a single line store to a five story showroom with ~50 manufacturers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted weekly team meetings to reinforce goals and objectives as well as have some fun while team building.
- Coached my staff daily to stay on target for monthly goals. Includes coaching in the moment as needed to correct unsuccessful techniques.
- Coached anywhere from 8-20 Design Consultants in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended High Point Furniture Market, multiple furniture factories and currently a member of a National Sales Performance Group for Sales and General Managers to share and generate ideas to improve our KPI's within our organizations.
- Held weekly one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Design Consultant
Bassett Furniture Direct/Gladhill Furniture
07.2001 - 05.2005
- Started my career with Bassett Furniture (Gladhill Furniture) as a part-time design consultant. Within the first 12 months, my performance was at the top the team.
- Promoted to manager after the first year, managing the Frederick and Rockville showrooms.
- Fluently trained in John Lawhon's 'Selling Retail' selling system. Including management training in Tulsa, OK with John Lawhon.
- Responsible for recruiting and maintaining Design Consultants as well as office personnel.
- Ensured Design Consultants achieved their written goals, while leading them to think outside the box to do so.
Education
Accounting
Canisius College
Buffalo, NYSkills
- Goals and Performance
- Sales Quota Management
- Lead Identification and Generation
- Networking Events
- Exceptional Multitasking Skills
- Market and Competitive Analysis
- HR and Payroll
- Time Management
- Sales Strategy Development
- Recruiting and Hiring
- Product and Service Management
- Sales Process
- Product Knowledge
- Verbal and Written Communication
Timeline
Sales Manager
Gladhill Furniture
05.2005 - Current
Design Consultant
Bassett Furniture Direct/Gladhill Furniture
07.2001 - 05.2005
Accounting
Canisius College
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