Sheila Dukes-Hollins
Memphis,TN
Summary
Deal games such as craps, roulette, blackjack as well as various carnival games
Overview
19
19
years of professional experience
Work History
Dealer
GOLDEN NUGGET CASINO
Lake Charles, LA
07.2016 - 06.2023
- Deal games efficiently such as craps, roulette, blackjack as well as various carnival games
- Took and paid bets and retrieved cards.
- Educated customers on game rules and mathematical probabilities of various wagers.
Floor Supervisor
BOOTHILL CASINO
DODGE CITY, KS
08.2014 - 06.2016
- Educated customers on game rules and mathematical probabilities of various wagers.
- Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.
- Inspected cards and equipment to be used in games to verify proper functioning.
- Safeguard company assets Observe all games,players and dealers to ensure accuracy of games and games protection Provide excellent customer service by answering questions,resolving disputes and filling requests Monitor games and maintain appropriate game pace Accurately track players actions by noting buy-ins, length of play, win/loss and average bets.
Dual Rate/Floor Supervisor
HARRAHS CASINO
Robinsonville, MS
08.2009 - 07.2014
- Deals and supervise dealers on various games such as craps, blackjack, roulette as well as various carnival games.
- Provide guests with personalized attention by keeping them in action while building lasting relationships and create a safe and fun environment.
- Educated customers on game rules and mathematical probabilities of various wagers.
- Inspected cards and equipment to be used in games to verify proper functioning.
- Processed and maintained records of casino credit and issued casino markers.
Floor Supervisor
Horseshoe Casino
Robinsonville, MS
07.2005 - 08.2009
- Supervised the operation of an assigned number of tables.
- Ensure fills/credits according to policy.
- Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times.
- Promote positive guest relations.
- Inspected cards and equipment used in games to verify proper functioning.
Dealer
Bally's Casino
Robinsonville, MS
06.2004 - 07.2005
- Educated customers on game rules and mathematical probabilities of various wagers.
- Took and paid bets and retrieved cards.
- Inspected cards and equipment to be used in games to verify proper functioning.
- Calculated change for currency, chips, vouchers and checks.
Education
Electronic Engineering Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing, and Process Technology Electrical and Industrial Engineering
ITT TECHNICAL
1997
Skills
- Planning & Organizing
- Team Building
- Supervision & Leadership
- Customer Service
- Computer Skills
- Microsoft Office
- People Skills
- Friendly, Positive Attitude
- Problem Resolution
- Conflict Resolution
- Critical Thinking
- Organizational Skills
Timeline
Dealer
GOLDEN NUGGET CASINO
07.2016 - 06.2023
Floor Supervisor
BOOTHILL CASINO
08.2014 - 06.2016
Dual Rate/Floor Supervisor
HARRAHS CASINO
08.2009 - 07.2014
Floor Supervisor
Horseshoe Casino
07.2005 - 08.2009
Dealer
Bally's Casino
06.2004 - 07.2005
Electronic Engineering Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing, and Process Technology Electrical and Industrial Engineering
ITT TECHNICAL
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