Sheila Dunn
Mansfield,TX
Summary
Experienced office manager and administration professional with 15+ years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Manager/Personal Assistant
Bernal Companies
Grapevine, TX
02.2024 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained confidential files related to personnel records or other sensitive information.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
Education
BBA - Business
University of Arlington
Arlington, TX05-1994
Skills
- Operations Management
- Office/Financial Administration
- Customer service
- Accounts Payable and Receivable
- Invoicing
- Collections
- Payroll/Benefits
- Project Management
- Clear oral and written communication
- Scheduling
- Bank reconciliations and procedure modifications
- Financial statements
- Staff hiring
Certification
- Texas Notary Public
Timeline
Office Manager/Personal Assistant
Bernal Companies
02.2024 - Current
- Texas Notary Public
BBA - Business
University of Arlington
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