Travel agency owner
Heart right travel
01.2025 - Current
Sheila Enright
Travel specialist
Glendale,AZ
Timeline
Cruise Specialist
Arrivia
07.2020 - 04.2025
Business Management -
University of Phoenix
01.2015 - Current
Restaurant Bar Owner
Kssd Inc
04.2014 - 02.2025
Bar Management - Mmanagement
Maricopa Community Colleges, Rio Salado Community College
02.2013 - 02.2013
Government Travel Agent
Cruise venture
02.2005 - 12.2009
Leisure Travel Consultant
Shoreline travel
01.2005 - 08.2025
International emergency travel
CWT
07.2002 - 08.2004
Travel Consultant international/Professional Domestic Cleaner
American Express, TRS
05.1996 - 10.2002
Hospitality Management - Hospitality
Maricopa Community Colleges, Estrella Mountain Community College
03.1995 - 08.1996
Customer Service Supervisor
America West
05.1994 - 03.1996
Work History
Travel agency owner
Heart right travel
01.2025 - Current
- Attended seminars, conferences
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed custom insurance solutions tailored to individual clients'' unique needs for increased satisfaction and loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established [Type] program to monitor agency services and identify opportunities to measure actions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Improved operational efficiency with streamlined processes and cost-saving measures for enhanced profitability.
- Enhanced agency reputation by maintaining the highest standards of professionalism, integrity, and ethical conduct in all business dealings.
Leisure Travel Consultant
Shoreline travel
01.2005 - 08.2025
- Collaborated with suppliers to negotiate exclusive deals, ensuring clients received the best value for their budget.
- Streamlined booking processes for efficiency, resulting in expedited reservations and reduced wait times.
- Implemented innovative strategies that streamlined internal processes without compromising service quality or customer satisfaction.
- Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries.
Cruise Specialist
Arrivia
07.2020 - 04.2025
- Enhanced customer satisfaction by providing personalized cruise planning and booking services.
- Collaborated with team members to develop innovative marketing strategies for promoting cruise packages.
- Streamlined booking processes for improved efficiency and increased sales revenue.
- Negotiated exclusive deals with suppliers, securing competitive rates and added-value amenities for clients.
Restaurant Bar Owner
Kssd Inc
04.2014 - 02.2025
- Boosted restaurant revenue with effective marketing strategies, including social media promotion and local advertising.
- Analyzed sales data regularly in order to make informed decisions about menu offerings based on popularity trends.
- Implemented effective cost control measures in areas such as food waste reduction, energy conservation, and supply chain management.
- Managed financial aspects of the business, including budgeting, profit/loss analysis, and cash flow management.
Government Travel Agent
Cruise venture
02.2005 - 12.2009
- Collaborated with other departments to ensure seamless integration of travel services within the larger organization''s operations.
- Analyzed data from past bookings in order to identify areas for improvement within organizational processes or vendor partnerships.
- Facilitated communication between travelers and vendors during emergencies or unexpected situations to minimize inconveniences.
- Delivered comprehensive training sessions on government travel policies and procedures for new staff members, ensuring a consistent level of expertise across the team.
International emergency travel
CWT
07.2002 - 08.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Travel Consultant international/Professional Domestic Cleaner
American Express, TRS
05.1996 - 10.2002
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Customer Service Supervisor
America West
05.1994 - 03.1996
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Overview
31
31
years of professional experience
12
12
years of post-secondary education
Education
Hospitality Management - Hospitality
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ 03.1995 - 08.1996
Bar Management - Mmanagement
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ 02.2013 - 02.2013
Business Management -
University of Phoenix
Tempe, AZ 01.2015 - Current
Skills
Customer relations
Administering budgets
Operational planning
Operations management
Summary
Interested in helping to teach the industry with proven skills and numerous years of Goal-driven Agency Owner offering 30 years of experience generating business, acquiring customers and meeting demanding sales objectives. Knowledgeable about personal lines, commercial products and financial services.
Work Preference
Work Location
RemoteImportant To Me
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