Sheila Estes
Cincinnati,OH
Summary
Dynamic professional with a proven track record in guest relations and event management, notably with Fourth Floor Promotions. Excelled in leadership and problem-solving, enhancing customer satisfaction and streamlining operations. Recognized for outstanding service and teamwork, achieving a high client retention rate at U.S. Bank. Skilled in multitasking and maintaining rigorous attention to detail, consistently surpassing goals. Multi-talented Event Staff versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply 3 years of experience and diverse skills to new role.
Overview
45
45
years of professional experience
Work History
Even Staff
Fourth Floor Promotions
01.2022 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Oversaw event operations to keep running smoothly.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Banquet Captain
Fourth Floor Entertainment
01.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
Account Manager
U.S. Bank
03.2000 - 06.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
Collections Agent
JcPenny Credit
03.1980 - 07.2000
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Education
High School Diploma -
Western Hills High School
05.1974
Skills
- Strong teamwork
- Event Setup and Breakdown
- Guest Relations
- Brand Marketing
- Leadership Qualities
- Food and Beverage Handling
- Room Setup and Breakdown
- Food and beverage experience
- Customer Service
- Guest Services
- Attention to Detail
- Cleaning and sanitization
- Event Setup
- Ticket Collection
- Self-Driven and Motivated
- Ticket verification
- Inventory Restocking
- Multitasking Abilities
- Organizational Skills
- Problem-solving aptitude
Timeline
Even Staff
Fourth Floor Promotions
01.2022 - Current
Banquet Captain
Fourth Floor Entertainment
01.2022 - Current
Account Manager
U.S. Bank
03.2000 - 06.2021
Collections Agent
JcPenny Credit
03.1980 - 07.2000
High School Diploma -
Western Hills High School
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