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SHEILA EVANS
North Bend,WA
Summary
My name is Sheila Evans and I am looking for a company that I can invest my time and skills in. I strongly believe people are more than just their jobs, but we do spend the majority of our time working and I want to invest in a career that I find fulfillment and purpose in. I may not have all the techniques and skills required for a certain task, but I believe I bring characteristic traits that are harder to teach. I consider myself to be an apt learner, quick to pick up and adapt to new skills and environments. I am comfortable working on my own timeline or within group tasks and collaborating together. Many coworkers would describe me as dedicated, loyal, and easy-going.
Overview
7
7
years of professional experience
Work History
Customer Service and Assistant Decorator
North Bend Bakery
North Bend, WA
12.2020 - Current
- Building customer loyalty and satisfaction via customer service and baked goods
- Maintained a clean and friendly environment
- Responsible for decorating and baking various baked goods
- Managed and handled customer inquiries regarding custom orders, interacting with customers via email, telephone, and in person to provide their desired order
- Quickly picked up techniques and skills to assist my team and fill a need in production
- Understand how to empathize with unhappy customers and diffuse situations while trying to maintain a positive customer/business relationship
- Became a floater to help assist other teams when needed-adaptable, flexible
- Became the unofficial liaison between workers and higher up management
- Learned how to balance my “Yes” Person attitude with reality
- Managed the work flow between production and customer services
Laboratory Technician
Columbia Crest Winery
Paterson, WA
05.2017 - 07.2019
- Analyze juice and wine samples in a laboratory environment
- Prepared reagents and analyzed samples on various machines, such as BA400, Pentra, Alcolyzer, Metrohm, and SO2 stills
- Experience troubleshooting machines and finding innovative ways to make things work
- Capable of healthy work relationships with winemakers, laboratory staff, and cellar workers
- Accustomed to working in a stressful environment while providing quality results in a timely manner
- Comfortable training new hires and interns
- Follow proper laboratory protocol and maintain a clean and safe environment
- Experienced two harvest seasons-working 60+ hours a week for 3-4 months, learned how to interact with coworkers and get tasks done quickly and efficiently when the work environment was tense
- Learned new machinery quickly, able to run the entire lab during night shift by myself
Seasonal Lab Technician, lab technician
Apex Life Sciences/Columbia Crest Winery
Paterson, WA
05.2017 - 12.2017
- Contracted out through Apex Life Sciences as a seasonal harvest
- Analyzed wine samples to test CO2, SO2, turbidity, filterability, and stability
- Hand titrations to test tartaric acid
- Brix sampling with DMS units and refractometers
- Data entry and review
- Learned to provide accurate results quickly and efficiently
- Adapted to new positions to fill gaps in work flow
Waitress
Bon Vino’s Bistro and Bakery
Sunnyside, WA
06.2016 - 05.2017
- Provided customer service
- Comfortable interacting with all people
- Able to anticipate needs of customers (especially regulars) and co-workers easily
- Maintain a clean and positive environment for all people
- Adapted to a fast pace work environment
Aquarist
Oregon Coast Aquarium
Newport, OR
04.2014 - 04.2016
- In charge of specific galleries: feeding animals, cleaning exhibits, public interaction
- Daily observations and record keeping of specimen health, maintenance, and feedings; as well as animal acquisition and disposition records for my department
- Minimum of 12 off shore dives a year for specimen and data collection, as well as surveys for sea star wasting disease
- Diagnosed health issues, conducted treatments, and anesthetizing fish to collect skin and blood samples, as well as performing necropsies and collecting otoliths
- Weekly water quality sampling and testing to maintain an ideal environment for specimen
- Experience collecting, handling, and pit-tagging sharks, rays, rockfish, and octopuses
- Designed my own schedule-gained skills in time management, teamwork, and independent work
- Assisted in training and managing assigned interns, volunteers, and practicum students
- Managed an entire gallery-feedings, cleanings, enrichments, plumbing, equipment malfunctions
- Gained confidence and skills in voicing my requests and needs regarding my responsibilities
Fish and Invertebrate Intern
Oregon Coast Aquarium
Newport, OR
01.2014 - 04.2014
- Assisted the aquarists in charge of the Passages of the Deep gallery-animal husbandry
- Learned how to diagnose fish diseases and dose proper treatments
- Assisted in data entry and collection
Aquatics Intern
Tampa's Lowry Park Zoo
Tampa, Florida
08.2013 - 11.2013
- Assisted aquarists with animal husbandry
- Gained and developed new skills regarding proper animal husbandry
- Proposed a hypothetical exhibit design for an octopus as an intern project
Education
Certificate - Professional Baking And Cake Decorating
Spokane Community College
Spokane, WA06.2020
Bachelor of Science - Biology
Western Washington University
Bellingham, WA06.2012
Skills
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Creative Problem Solving
- Patient and Empathetic
Interests
- Self-Growth (mental and physical)
- True Crime Podcasts
- Outdoor Adventures
- Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service and Assistant Decorator
North Bend Bakery
12.2020 - Current
Laboratory Technician
Columbia Crest Winery
05.2017 - 07.2019
Seasonal Lab Technician, lab technician
Apex Life Sciences/Columbia Crest Winery
05.2017 - 12.2017
Waitress
Bon Vino’s Bistro and Bakery
06.2016 - 05.2017
Aquarist
Oregon Coast Aquarium
04.2014 - 04.2016
Fish and Invertebrate Intern
Oregon Coast Aquarium
01.2014 - 04.2014
Aquatics Intern
Tampa's Lowry Park Zoo
08.2013 - 11.2013
Certificate - Professional Baking And Cake Decorating
Spokane Community College
Bachelor of Science - Biology
Western Washington University
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