Sheila Evers
Humble,TX
Summary
Accomplished leader with a proven track record at Perpetual Bliss Massage, enhancing brand identity and client satisfaction through expert relationship building and effective massage therapy techniques. Skilled in customer service management and small business operations, adept at fostering loyalty and exceeding service expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Owner
Perpetual Bliss Massage
06.2019 - 03.2024
- Promoted business via social media to generate leads and maximize brand identity.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Front Office Manager
Cortiva Insitute
02.2015 - 06.2019
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed school inventory to ensure that students had their books and materials needed for their classes.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- answer multi line phone system
Assistant Store Manager
Catherine's Plus Sizes
03.2012 - 12.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- merchandising
- Opening and closing of store
- Supervision of employees
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Assistant Store Manager
Avenue Plus Size Clothing Store
04.2005 - 11.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
No Degree - Massage Therapy
Cortiva Institute - Tucson
Tucson, AZ06.2019
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Administration
- Sales Leadership
- Administrative Oversight
- Attention to Detail
- Customer Service
- Customer Service Management
- Effective leader
- Scheduling
- Inventory Control
- Schedule Management
- Employee Scheduling
- Hiring and Onboarding
- Staff Scheduling
- Payroll Administration and Timekeeping
- Delegation
Timeline
Owner
Perpetual Bliss Massage
06.2019 - 03.2024
Front Office Manager
Cortiva Insitute
02.2015 - 06.2019
Assistant Store Manager
Catherine's Plus Sizes
03.2012 - 12.2013
Assistant Store Manager
Avenue Plus Size Clothing Store
04.2005 - 11.2010
No Degree - Massage Therapy
Cortiva Institute - Tucson
Similar Profiles
Ariel EspinosaAriel Espinosa
Registered Massage Therapist at Bliss Valley Massage & WellnessRegistered Massage Therapist at Bliss Valley Massage & Wellness
Ava BiedermanAva Biederman
Gymnastics Coach at Perpetual Motion GymnasticsGymnastics Coach at Perpetual Motion Gymnastics
Miguel EstrellaMiguel Estrella
Community Volunteer at Our Lady of Perpetual Help ChurchCommunity Volunteer at Our Lady of Perpetual Help Church