Sheila Falco
Taylor,TX
Summary
Broad knowledge of licensing and contract standards and expectations, Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company and/or agency goals. Self-motivated with proven leadership, organizational and relations skills. Independently solves problems and keeps teams on task to handle diverse agency requirements. History retaining licensed foster parents and talented staff.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrator
Angelheart, Inc.
09.2001 - 01.2023
- Licensed Child Placing agency Administrator
- Child Placing Management Staff
- Worked with licensing and contract managers to ensure the agency was meeting all requirements of both Residential licensing and State Contract Managers.
- Guided, directed, and managed staff to ensure the needs of licensed foster parents, and foster children needs were met in a highly trained and fully equipped foster home, maintaining the safety and security of children in care.
- Trained and guided licensed foster parents.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Generated reports to suggest corrective actions and process improvements.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Master of Arts - Human Services
St Edward's University
Austin, TXBachelor of Social Work - Social Work
University of Texas
Austin, TX05.1987
Skills
- Administration and Management of foster care agency
- Orientation and Training of foster parents and staff
- Budget Management
- Verbal and Written Communication
- Recruitment Support of foster care families and mature, responsible staff
- Payroll and Benefits Administration for agency staff
- Diagnosis and Troubleshooting day to day agency needs to ensure compliance in all areas of compliance to maintain child safety
- Operations Management of foster families to ensure compliance with all licensing and contract requirements,
- Operations Oversight to ensure all staff know number one objective is child safety and that license foster parents meet child needs with nurture, respect and ongoing guidance and supervision
- Team Collaboration
- Personable and Approachable
- Contract and Licensing Administration, Deadline Adherence to agency policies, licensing and contracting guidelines
- Work Planning and Prioritization of day to day operations
- Resourceful and Analytical
- Strategic Vision for agency
- Morale Improvements to enhance team/staff morale with effective training, support and accessibility
- Program Administration and Evaluation
- Compliance Requirements
- General Management and Administration
- Effective, factual and objective documentation
Certification
Licensed Child Placing Agency Administrator
CPR/First Aid Certification
Timeline
Administrator
Angelheart, Inc.
09.2001 - 01.2023
Master of Arts - Human Services
St Edward's University
Bachelor of Social Work - Social Work
University of Texas
Similar Profiles
Lenzy MillerLenzy Miller
Program Director at AngelheartProgram Director at Angelheart
Tamara LundyTamara Lundy
Volunteer Meal Delivery Driver at Project AngelheartVolunteer Meal Delivery Driver at Project Angelheart
Ruby LepeRuby Lepe
Permit Supervisor at City of TaylorPermit Supervisor at City of Taylor
Virginia OntiverosVirginia Ontiveros
Food Prep Cooking Assistant at Recuerdos Mexican RestaurantFood Prep Cooking Assistant at Recuerdos Mexican Restaurant
Erin Ryan LoftinErin Ryan Loftin
HR Receptionist at The City of Round RockHR Receptionist at The City of Round Rock