Sheila Ferguson
Chicago,IL
Summary
Dynamic professional with extensive experience at Amazon Fulfillment Center, excelling in customer service and time management. Proven ability to enhance productivity and accuracy while operating warehouse equipment. Recognized for adaptability and dependability, consistently achieving performance goals and fostering team collaboration in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Carpentry Apprentice
548 Foundation
Chicago, Illinois
11.2025 - 02.2026
- Completed 300-hour pre-apprenticeship program with 200 classroom hours in construction theory and 100 hands-on training hours aligned with union boot camp standards.
- Applied OSHA-compliant safety protocols, hazard identification, and risk management for safe job site operations.
- Performed construction math, including measurement conversions, layout calculations, and Pythagorean methods for precise project layouts.
- Operated hand and power tools with precision for cutting, assembly, and material handling in small-scale construction projects.
- Read and interpret blueprints for layout, framing systems, and project execution per union standards.
- Built floor joists, installed blocking, sheathing, and framed walls, including door and window rough openings.
- Safely handled, transported, rigged, and organized materials to optimize project efficiency.
- Conducted site operations such as project disassembly, job site clean-up, and workspace organization to maintain productivity.
Warehouse Associate – Amazon Fulfillment Center Ch
Amozon
Chicago, IL
12.2021 - 11.2025
- Process and prepare orders for shipment.
- Operate warehouse equipment safely.
Maintain productivity and accuracy standards.
Home Care Aide
BrightStar Care
Chicago, IL
01.2009 - 01.2015
- Assisted elderly clients with daily living activities.
- Provided companionship, transportation, and medication reminders.
- Documented care notes and communicated with supervisors.
Customer Service Representative
T-Mobile
Chicago, IL
01.2003 - 01.2009
- Supported customers with billing, technical issues, and account management.
- Consistently met performance goals and quality assurance standards.
- Trained new employees on customer service protocols.
Receptionist
Westside Medical Center
Chicago, IL
01.1999 - 01.2003
- Greeted patients, scheduled appointments, and managed front desk operations.
- Organized files and maintained patient records.
- Provided excellent service in a fast-paced environment.
Sales Associate
JCPenney
Chicago, IL
01.1996 - 01.1999
- Assisted customers with purchases and product inquiries.
- Maintained store displays and organized merchandise.
- Operated cash registers and handled transactions accurately.
Education
Diploma -
Orr High School
Chicago, ILSkills
- Customer service
- Communication
- Time management
- Organization
- Problem-solving
- Team collaboration
- Adaptability
- Dependability
- Construction Math
- Hand Tool Proficiency
- Power Tool Operation
- Measuring Tape Mastery
References
Dakari Ferguson, 708-682-9168, dferguson@grocommunity.org
Personal Information
Date of Birth: 03/26/79
Timeline
Carpentry Apprentice
548 Foundation
11.2025 - 02.2026
Warehouse Associate – Amazon Fulfillment Center Ch
Amozon
12.2021 - 11.2025
Home Care Aide
BrightStar Care
01.2009 - 01.2015
Customer Service Representative
T-Mobile
01.2003 - 01.2009
Receptionist
Westside Medical Center
01.1999 - 01.2003
Sales Associate
JCPenney
01.1996 - 01.1999
Diploma -
Orr High School