Sheila Fields
Orlando,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Seeking longevity with an company to grow with.
Overview
8
8
years of professional experience
Work History
Front Desk Assistant /HOA
Access Management
10.2021 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Collaborated with housekeeping staff to ensure timely room availability and resolve any guest issues or special requests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
Booking Manager
Destiny Marketing Services
03.2016 - 10.2021
- Increased customer satisfaction by efficiently managing and processing bookings for various events.
- Streamlined booking procedures for improved client experience and increased repeat business.
- Managed high-profile clients with professionalism, resulting in strong company-client relationships.
- Negotiated favorable contract terms with vendors and suppliers, reducing costs and increasing profitability.
- Successfully managed a high volume of bookings while maintaining excellent attention to detail and organization skills.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to bookings.
Education
Associate of Arts - Business Administration And Management
City College - Altamonte Springs
Altamonte Springs, FL05.2012
Skills
- Word Processing
- Registration Processes
- Scheduling
- Payment Processing
- Inbound Call Management
- Payment Verification
- Data Entry
- Customer Service
- Listening Skills
- Hospitality Services
- Multi-Line Phone Systems
- Professionalism
- Teamwork and Collaboration
Timeline
Front Desk Assistant /HOA
Access Management
10.2021 - Current
Booking Manager
Destiny Marketing Services
03.2016 - 10.2021
Associate of Arts - Business Administration And Management
City College - Altamonte Springs
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