Sheila Floyd
Bay Minette
Summary
Dynamic and reliable professional with extensive customer service experience. Proven ability to build relationships and enhance customer satisfaction. Skilled in cash handling and proficient in Microsoft Office, demonstrating strong problem-solving and communication skills. Committed to delivering exceptional service and fostering teamwork in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Sales Associate
Dillards Department Store
02.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Collector
Premiere Staffing Services
07.2023 - 02.2024
Receptionist
The Hadley Law Firm
12.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Other duties included scanning, filing, and drafting letters.
Unit Secretary
Oakwood Center for Living
09.2016 - 05.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment.
- Maintained accurate and complete medical records.
Circulation Clerk
Great Days Outdoors Magazine
03.2015 - 03.2016
- Answered phones, printed tickets, scanned, computer input.
Archives Specialist
Baldwin County Archives and History
02.2007 - 02.2015
- Answered phones, faxed, scanned, and computer input.
- Archived records for Baldwin County
- Assisted facility visitors with record searches.
Education
High School Diploma -
Moody High School
Moody, ALSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Microsoft Office skills
- Manufacturing
- Excellent communication skills
- Cash handling skills
- Clerical experience
- Medical office experience
Timeline
Sales Associate
Dillards Department Store
02.2024 - Current
Collector
Premiere Staffing Services
07.2023 - 02.2024
Receptionist
The Hadley Law Firm
12.2022 - 05.2023
Unit Secretary
Oakwood Center for Living
09.2016 - 05.2022
Circulation Clerk
Great Days Outdoors Magazine
03.2015 - 03.2016
Archives Specialist
Baldwin County Archives and History
02.2007 - 02.2015
High School Diploma -
Moody High School
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