Sheila Flynt
Sandy,UT
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Total Client Connect
05.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Maid/Housekeeping Cleaner
Maid To Sparkle
05.2022 - Current
- Cleaned and organized restrooms, hallways, offices, stairwells, bedrooms and kitchen
- Removed waste daily
- Prepared linens
- Disinfected (area or item|rooms|bathrooms|counters|equipment)
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Assisted homeowner with laundry folding, ironing and pressing.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
Education
High school diploma - undefined
Woods Cross High School
Woods Cross, UT05.2022
Master Esthetician License - Aesthetics
Nima Institute
South Jordan, UT07-2024
Skills
- Time management
- Conflict resolution
- Call center experience
- Team player
- Problem solving
- Organizational Skills
- Customer Service
- Professional appearance
- Active listening
- Customer service
- Critical thinking
- Polite communication
- Data entry
- Guest greeting
- Customer relations
- Laundry management
- Problem resolution
- Discretion and confidentiality
- Relationship building
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft Excel
- Scheduling
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Certified in Advanced Exfoliation continuing education course at Nima Institute
Assessments
- Customer focus & orientation — Proficient
- April2021
- Responding to customer situations with sensitivity
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Work style: Reliability — Expert
- February2022
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Certification
- Utah Driver's License
- Advanced Exfoliation certified
Timeline
Customer Service Representative
Total Client Connect
05.2022 - 10.2022
Maid/Housekeeping Cleaner
Maid To Sparkle
05.2022 - Current
High school diploma - undefined
Woods Cross High School
Master Esthetician License - Aesthetics
Nima Institute
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