Sheila Fortune
MD
Summary
Energetic and dedicated professional with a commitment to fostering efficient and effective collaboration among care teams, patients, and families. I possess an outgoing and collaborative approach, always striving to find mutually beneficial resolutions. Currently seeking a transition back into a patient advocate role to utilize my expertise in case management, care planning, and financial consulting.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager of Budget & Personnel
American University School of Public Affairs
08.2017 - Current
- Responsible for managing the School of Public Affairs faculty and staff $20million operating budget
- Responsible for quarterly financial reporting, review, data analysis, and risk management of operations budget
- Problem resolution for staff and part-time faculty human resource issues and contract coordination
- Develop internal procedures and training materials related to institution policies and strategic goals for the School of Public Affairs faculty and staff
- Hire, onboard, and train full-time and part-time staff with ongoing coaching, feedback, mentoring, performance evaluation, and present opportunities for professional development
- Review internal and external contracts, including Professional Service Agreements, ensuring contracts are consistent with university policies
- Consult with Procurement and General Council offices to resolve issues or concerns with contract language, renewals, termination clauses, and terms
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Facilities Financial Coordinator & Budget Analyst
American University
10.2007 - 08.2017
- Responsible for managing American University facility management $35 million operating budget
- Conduct financial data analysis performance reports using quantity and qualitative reports for monthly review with VP of Finance, VP of Facility Management, and Program Directors
- Create and issue monthly financial reports to facility department supervisors and directors of risk management, public safety, architecture, shuttle operations, stockroom, and auxiliary services
- Prepare quarterly profit and loss statements, labor distribution reports, and fringe reports for VP of Finance
- Review preventative maintenance reports, expense reports, and risk management reports with zone managers to mitigate unscheduled repairs and added cost to keep zones running within forecast budget
- Liaison with contractors to review agreements, change orders, addendums, and liability for submissions to University Procurement office
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Oversaw invoicing processes, ensuring prompt billing of clients/vendors while minimizing errors in calculations or account entries.
Student Finance Specialist
American University
02.2005 - 03.2007
- Streamlined financial aid application processes for increased efficiency and reduced processing time.
- Developed customized payment plans to accommodate individual student needs and minimize loan burden.
- Provided ongoing support to ensure students remained informed about their financial status throughout their academic journey.
- Collaborated with other specialists in developing outreach programs aimed at increasing enrollment from underrepresented populations by addressing financial barriers.
- Fostered a supportive environment that empowered students to make informed decisions regarding their post-secondary education financing options.
- Maintained accurate records of all transactions, ensuring compliance with federal and state regulations.
- Enhanced student satisfaction by addressing concerns promptly and providing effective solutions for financial challenges.
Patient Support Specialist
Theracom
04.2002 - 03.2005
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
- Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.
Contract Project Manager
Environmental Protection Agency
09.1999 - 10.2001
- Enhanced team collaboration with effective communication strategies and tools, fostering an environment for innovative problem solving.
- Championed data-driven decision-making by utilizing analytics tools and metrics to assess project performance and inform strategic adjustments as needed.
- Negotiated favorable contract terms with vendors to support project success while minimizing costs for the organization.
- Cultivated strong relationships with clients through attentive service, anticipating needs in advance while addressing any concerns proactively.
Leasing Consultant
Horning Brothers
02.1994 - 02.1997
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Education
Associate of Arts & Sciences - Electronics Engineering, 3yrs Electromechanical Engineering
University of the District of Columbia
Washington, DC05.1994
Skills
- Strategic Planning
- Leadership
- Customer Service
- Conflict Resolution
- Patient Rights
- Resource Utilization
- Quality Assurance
- Healthcare Navigation
- Decision-making support
- Verbal and written communication
- Relationship Building
- Caseload Management
- Financial Counseling
- Insurance understanding
- Problem-Solving
Certification
- Diversity Equity & Inclusion
- Budget and Financial Management
- Employment Eligibility
- Performance Management
- Conflict Resolution
Languages
Swahili
Limited Working
Spanish
Limited Working
French
Limited Working
Timeline
Manager of Budget & Personnel
American University School of Public Affairs
08.2017 - Current
Facilities Financial Coordinator & Budget Analyst
American University
10.2007 - 08.2017
Student Finance Specialist
American University
02.2005 - 03.2007
Patient Support Specialist
Theracom
04.2002 - 03.2005
Contract Project Manager
Environmental Protection Agency
09.1999 - 10.2001
Leasing Consultant
Horning Brothers
02.1994 - 02.1997
Associate of Arts & Sciences - Electronics Engineering, 3yrs Electromechanical Engineering
University of the District of Columbia
- Diversity Equity & Inclusion
- Budget and Financial Management
- Employment Eligibility
- Performance Management
- Conflict Resolution
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