Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHEILA FUKSA

PATIENT SERVICE REPRESENTIVE
KINGFISHER,OK

Summary

Driven and empathetic, excelled at INTEGRIS FAMILY CARE YUKON by enhancing patient satisfaction through exceptional customer service and meticulous insurance verification. Leveraged HIPAA compliance knowledge and problem-solving skills to address patient concerns, improving trust and efficiency. Demonstrated proficiency in medical terminology and patient registration, contributing to a streamlined clinic operation. Organized Patient Service Representative with 20 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic software. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.

Overview

19
19
years of professional experience

Work History

PATIETNT SERVICE REP

INTEGRIS FAMILY CARE YUKON
12.2004 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used EPIC to schedule appointments.

Education

High School Diploma -

Kingfisher High School
Kingfisher, OK
05.1993

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Appointment Scheduling
  • Patient confidentiality
  • Payment Collection
  • Scheduling appointments
  • Patient greeting
  • Eligibility Determination
  • Medical insurance
  • Data entry proficiency
  • Healthcare industry understanding
  • Document filing
  • Reception Management
  • Medical Billing
  • Directing callers
  • Medicaid
  • Phone and Email Etiquette
  • Problem-Solving
  • Insurance Billing
  • Multitasking and Organization
  • Patient Registration
  • Medical Terminology
  • Money Handling
  • Registration and Admissions
  • Payment Processing
  • Fee Collection
  • Information Collection
  • Attention to Detail
  • Registration and Scheduling
  • Punctual and Hardworking
  • Caring and Empathetic
  • Patient Confidentiality and Data Security
  • Database Search and Data Entry Skills
  • Calm and Effective Under Pressure
  • Reliability and Dedication
  • Insurance Authorizations
  • Resolving Problems
  • Multi-Line Telephone Systems
  • Documenting and Recording Information
  • Clerical and Filing Support
  • Outbound Calling
  • Patient documentation
  • Data Collection
  • Communicating to Patients and Families
  • Payment Calculation
  • Gathering Information from Patients
  • Benefits Explanation
  • Conflict Resolution
  • Insurance Forms Processing
  • Health Information Access Management
  • Schedule Coordination
  • Medical History Documentation

Timeline

PATIETNT SERVICE REP

INTEGRIS FAMILY CARE YUKON
12.2004 - Current

High School Diploma -

Kingfisher High School
SHEILA FUKSA PATIENT SERVICE REPRESENTIVE