SHEILA FUKSA
PATIENT SERVICE REPRESENTIVE
KINGFISHER ,OK
Summary
Dynamic Senior Patient Service Representative with a proven track record at INTEGRIS FAMILY CARE OF YUKON, enhancing patient satisfaction and retention through exceptional communication and professionalism. Skilled in HIPAA compliance and medical billing, adept at improving practice efficiency and fostering trust with patients. Demonstrated ability to multitask and resolve complex issues, contributing significantly to clinic reputation and revenue growth.
Overview
20
20
years of professional experience
Work History
Senior Patient Service Representative
INTEGRIS FAMILY CARE OF YUKON
12.2004 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
- Increased patient retention by establishing rapport and building trust through empathetic communication.
- Expedited prescription refills through efficient communication with pharmacies, reducing medication lapses for patients.
- Achieved timely resolution of outstanding accounts receivable balances by diligently monitoring aging reports.
- Fortified relationships between the clinic and insurance providers through diligent follow-up on claims status updates or discrepancies as necessary.
- Elevated overall practice reputation through consistent demonstration of courtesy, empathy, and professionalism in all interactions with patients and their families.
- Promoted a positive work environment by effectively collaborating with team members across departments.
- Contributed to revenue growth by accurately verifying insurance eligibility and billing information for each patient visit.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
Education
High School Diploma -
KINGFISHER HIGH SCHOOL
Kingfisher, OK05.1993
Skills
- HIPAA Compliance
- Exceptional communication
- Professionalism and Ethics
- Medical Billing Expertise
- Healthcare Regulations Understanding
- Problem-Solving
- Multitasking and Organization
- Money Handling
- Patient Education
- Phone and Email Etiquette
- Patient Registration
- Insurance Verification
- Medical Terminology
- Insurance Billing
- Payment Processing
- Eligibility Determination
- Medical Billing
- Work Quality Evaluation
- Attention to Detail
- Punctual and Hardworking
- Multitasking
- Excellent Communication
- Reliability and Dedication
- Medical insurance
- Insurance Authorizations
- Self Motivation
- Benefits Explanation
- Professionalism
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridTimeline
Senior Patient Service Representative
INTEGRIS FAMILY CARE OF YUKON
12.2004 - Current
High School Diploma -
KINGFISHER HIGH SCHOOL
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