Sheila Fuksa

Senior Patient Service Representative

INTEGRIS FAMILY CARE OF YUKON

12.2004 - 12.2024

Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
Increased patient retention by establishing rapport and building trust through empathetic communication.
Expedited prescription refills through efficient communication with pharmacies, reducing medication lapses for patients.
Achieved timely resolution of outstanding accounts receivable balances by diligently monitoring aging reports.
Fortified relationships between the clinic and insurance providers through diligent follow-up on claims status updates or discrepancies as necessary.
Elevated overall practice reputation through consistent demonstration of courtesy, empathy, and professionalism in all interactions with patients and their families.
Promoted a positive work environment by effectively collaborating with team members across departments.
Contributed to revenue growth by accurately verifying insurance eligibility and billing information for each patient visit.
Stayed calm under pressure to and successfully dealt with difficult situations.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.