Sheila Gaither
Atlanta,GA
Summary
Resourceful Travel Consultant passionate about providing dream experiences in corporate travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Group Travel Specialist
Collette Vacations
Pawtucket, RI
05.2023 - Current
- Arranged travel accommodations for groups of 60, couples, and special needs clients.
- Organized trips for individual, group, and family travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintain and update corporate traveler profiles with current information.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Administered customer surveys to measure service satisfaction and better understand desires and expectations.
- Maintained up-to-date knowledge of travel industry trends, regulations, and best practices to serve customers better.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Corporate Travel Consultant
BCD Travel -Nike
Atlanta, GA
10.2016 - 09.2022
- Successfully arrange travel details for corporate accounts with 500 or more employees travelling to different destinations, both domestic and international via email using Sabre
- Booked tickets for air, rail, and ground transportation.
- Book group reservations for hotels, rental cars, and other services
- Aid clients with inquiries and complaints
- Assure travelers have accurate documentation for travel
- Research and Reconcile monthly balance sheets for Nike travel corporate reporting.
- Booked transportation and coordinated schedules for conferences and meetings.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
Patient Access Specialist
Emory Healthcare
Atlanta, GA
07.2015 - 09.2016
- Proactively supported and helped with check-in, registration, patient work queues, and transfers.
- Supported 7 physicians by effectively streamlining daily workflows and perfecting EHR software.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Customer Service Representative
Home Depot Corporation
Atlanta, GA
01.2012 - 07.2015
- Effectively applied strong customer service skills to deliver high-quality and professional service, consistently surpassing company standards and exceeding customer expectations.
- Responsible for verification of appointments, job assignments, and customer coordination.
- Utilized astute diplomacy and active listening skills to empathetically and efficiently respond to customer issues, negotiate resolutions, and escalate appropriately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services offered.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented and detailed calls and complaints for over 50 clients using the call center's CRM data.
Education
Some College (No Degree) - Tourism And Travel Management
Executive Travel Institute
Atlanta, GASkills
- Customer Service Skills
- Organization and Communication Skills
- Reservations Management
- Problem-solving and Time management
- Critical Thinking
- Ability to work independently and in group settings, adapt to change, and work under pressure in diverse environments
- Microsoft Excel and Microsoft Office Suite
- Data Collection
- Online/Email Chat Support
- Office Equipment Proficiency
- CRM Software
- Receptive and Versatile
Timeline
Group Travel Specialist
Collette Vacations
05.2023 - Current
Corporate Travel Consultant
BCD Travel -Nike
10.2016 - 09.2022
Patient Access Specialist
Emory Healthcare
07.2015 - 09.2016
Customer Service Representative
Home Depot Corporation
01.2012 - 07.2015
Some College (No Degree) - Tourism And Travel Management
Executive Travel Institute
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