Sheila Gallo

• Respiratory therapists scheduler for clinic and field appointments
• Perform several processing duties including working with new prescription
orders,
intakes, reviewing the ACIS screens to confirm delivery and appointments
• Perform delivery work order confirmation and data entry
• Assist with patient Positive Airway Pressure (PAP) classes including
paperwork instructions and other non-licensed activities
• Conduct downloads of recording devices such as apnea monitors,
oximeters, CPAP devices
• Support overnight oximetry program
• Collect credit cards and refer to billing information
• Carry out scanning, filing, faxing records
• Perform outbound customer satisfaction calls to patients and referrals
• Performs other duties regarding oxygen and DME
• Ability to motivate patients to utilize therapy equipment following their physician's direction
• Combined skills encouraging compliance with insurance’s expectations

• Maintained friendly and professional customer interaction