Sheila Gary
Queens Village,New York
Summary
Adept at enhancing passenger safety and operational efficiency, my tenure at the Metropolitan Transportation Authority showcased my ability to manage critical situations and ensure smooth transit operations. With a knack for safety procedures and exceptional customer service, I excel in fast-paced environments, always prioritizing passenger assistance and security.
Overview
36
36
years of professional experience
Work History
Train Conductor
Metropolitan Transportation Authority
New York, NY
04.2005 - 06.2019
- Communicated with train dispatchers to obtain and adjust directions.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
- Managed daily train operations, adhering to strict schedules and regulatory requirements.
- Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
Station Agent
Metropolitan Transportation Authority
New York, NY
01.2005 - 05.2011
- Collaborated with security personnel to address potential safety concerns or incidents involving unruly passengers promptly.
- Increased operational efficiency by managing ticket sales, validating passes, and ensuring proper fare collection.
- Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
- Continuously updated personal knowledge of industry trends and best practices to better serve customers and enhance overall travel experience.
- Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by company policy.
Secretary
NYS Attorney General's Office
New York, NY
09.1983 - 05.1999
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High School Diploma -
Washington Irving High School
40 Irving Place06-1975
Skills
- Safety awareness
- Safety procedures
- Passenger assistance
Timeline
Train Conductor
Metropolitan Transportation Authority
04.2005 - 06.2019
Station Agent
Metropolitan Transportation Authority
01.2005 - 05.2011
Secretary
NYS Attorney General's Office
09.1983 - 05.1999
High School Diploma -
Washington Irving High School