Sheila Giberti
Golden,CO
Summary
Pro-active, organized, detail-oriented, ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
24
24
years of professional experience
Work History
Clerk
Golden Sinclair/Crescent Park Post Office
12.2023 - Current
- Provides friendly customer service-oriented attitude by; greeting customers, addressing inquiries and resolving issues.
- Utilizes strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Assisting customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
- Sorting and distribution of all incoming and outgoing mail and packages.
- Maintaining accurate records of mail logs and tracking systems to enhance accountability.
- Processes invoices and payments accurately, contributing to timely financial reporting.
- Maintains accurate money count in register at all times.
- Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, lottery and lotto, TIP certified.
- Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
Owner/Operator
Canyon Critter Sitter
07.2017 - Current
- Developed industry and customer-specific solutions and relationships based on expertise and industry knowledge.
- Provide daily nutrition and care to animals by preparing and distributing appropriate food portions, medicines and enhancement according to specific needs.
- Manage accounting, social media, advertising, schedule, profiles, continuously updating and organizing records.
- Increase in customer satisfaction and retention by providing high-quality services and timely communication.
Senior Escrow Officer
Kensington Vanguard/Core Title
06.2014 - 07.2017
- Greeted customers enthusiastically and professionally, either in person or over the phone in a way which built customer relationships and a positive corporate image.
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Obtained clear title by ordering title reports, resolving title defects, satisfied existing liens and encumbrances against property and/or principals.
- Proofed recording documents for typographical errors, signatures, notary, and/or recognize omission of data; recorded documents with appropriate state/county agency.
- Maintained and managed closing reports to office expectations.
Underwriting Team Lead
Intellisource, LLC/Urban Lending
02.2012 - 11.2013
- Balanced multiple priorities while managing high volumes of loan applications during peak periods, consistently meeting deadlines without compromising quality or accuracy.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed and mentored an underwriting and appeals
underwriting team of ten while performing quality audit
reviews of various loan types or verticals. - Coached underwriters to identify obstacles in order to increase performance and internal audit scores, while observing and performing within investor guidelines and changes.
- .Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Maintained and cultivated relationship with internal and external customers while identifying and responding to their needs.
Branch Manager - Senior Escrow Officer
Austin Escrow & Title, LLC
07.2001 - 02.2012
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managing, closing and processing of commercial, short
sale, real estate and refinance transactions. - Managed and maintained several accounts with clients to ensure constant and continuous business relationships. Provided support, answered and assisted with questions, concerns and complaints.
- Determined and managed office work flow.
- Provided customer service, problem solving
and issue resolution with employees and/or clients. - Ensured proper and appropriate staffing; conducted extensive interviews with potential candidates, negotiated pay, hired and terminated staff to best create an efficient, successful, and positive team oriented workplace.
- Prepared and delivered employee performance reviews.
- Determined and implemented office procedures.
- Provided reports to upper management on a weekly and monthly basis.
Skills
- Prioritization - Problem Solving - Client relations
- Meticulous Attention To Detail - Critical Thinking
- Communication; Verbal And Written - Management
- Leadership - Self Directed
Timeline
Clerk
Golden Sinclair/Crescent Park Post Office
12.2023 - Current
Owner/Operator
Canyon Critter Sitter
07.2017 - Current
Senior Escrow Officer
Kensington Vanguard/Core Title
06.2014 - 07.2017
Underwriting Team Lead
Intellisource, LLC/Urban Lending
02.2012 - 11.2013
Branch Manager - Senior Escrow Officer
Austin Escrow & Title, LLC
07.2001 - 02.2012