Sheila Gilliam

Responsible for leading community efforts to deliver exceptional customer service, including building and managing a prospect base, responding to inquiries, conducting community tours, and executing effective follow-up strategies. Facilitated and coordinated all aspects of resident move-ins to ensure a smooth and welcoming experience.

• Successfully grew census rates from 49% to 58% in first two months increasing occupancy by 9 residents.

Responsible for planning and executing strategies to promote Good Shepherd Hospice. Build relationships to educate and guide families and patients on the benefits of choosing our service. Partner with physicians, hospitals, nursing facilities, and assisted living facilities to increase program census.

• Exceeded 6-month admissions goal within the first two months of hire.
• Selected to serve as peer sales/training mentor.
• Consistently exceeded monthly admission goals.

Developed sales and marketing plans to grow market share and drive new facility and hospital business. Collaborated with Home Health, and PCS partners to increase brand awareness in market, and patient continuum of care.

• Consistently met or exceeded admissions and revenue goals.
• Successfully grew two separate territories simultaneously.

Spearheaded sales across the area on behalf of the nation's largest hospice provider to promote growth. Developed sales and marketing plans to increase market share, planned, and executed strategies to drive engagement, and increase occupancy levels. Established and maintained relationships with industry leaders, resulting in increased referrals.

• Generated over $2.5M in total revenues as a Hospital Clinical Liaison yearly.
• Consistently produced over 120% of yearly quota.

Established business development and retention strategies to expand market and grow revenue through the successful launch of a first-in-class CNS drug for chronic weight management.

Cultivated relationships with primary care, OBGYN, sleep physicians, pain, urology, endocrinologists, cardiologists, and decision makers.

• Pioneered new territory and achieved a top 25% national ranking.

Sold diverse pharmaceutical products to primary care and specialty physicians, including psychiatrists, nephrologists, neurologists, rheumatologists, cardiologists, and hospitalists.

Served as a resource and product expert, maintained relationships, and educated providers on product developments.

Executed strategic marketing and promotional initiatives to drive sales growth.

• Ranked in the top three representatives in the region for eight consecutive quarters and was one of two nominees chosen out of 450 for representative of the year.
• National President's Club, multi-year Regional Rep of the year, ranked #10 in the nation.

Marketed diverse pharmaceutical products to orthopedic surgeons, urologists, pulmonary specialists, primary care physicians, nurse practitioners, physician assistants, pharmacists, and stakeholders in hospitals, surgery centers, and office settings.

Facilitated product presentations and hosted marketing events to develop and grow business. Maintained physician, staff, and c-suite relationships, negotiated terms, and managed accounts on an individual and group level to promote revenue growth and market reach.

• Recognized as top 10 territory representative out of 500 nationally.

Increased sales and market revenue while managing a 20-person B2B, floor sales, and operations team. Oversaw staff consultants responsible for providing daily operations data, sales support, and recruiting. Facilitated team training, coaching, and development to enable the delivery of exceptional customer experience.

• Winners Circle, top 10% of sales, 6 consecutive years.