Overview
Work History
Education
Timeline
Generic

Sheila Gladden Clayton

Paris,TX

Overview

39
39
years of professional experience

Work History

ER Unit Secretary

Paris Regional Health
05.2022 - Current
  • Work in a fast-paced, often stressful environment, requiring flexibility and the ability to prioritize tasks.
  • Operate the emergency department phones system and answer phone calls, handle patient inquiries, and direct calls to the appropriate personnel.
  • Maintain patient charts, ensuring accuracy, and facilitating admissions and discharges. Protect patient privacy and confidentiality at all times.
  • Order and restock supplies; assist medical staff with copying and faxing; and other general office duties.

Office Manager

Office of the Attorney General of Texas
02.2010 - 05.2022
  • Oversaw the daily operations of two child support offices. Maintained positive internal/external customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented strategies and oversaw projects in order to exceed annual federal and state goals.
  • Interviewed, selected, and trained qualified candidates to carry out the mission of the Child Support Division. Evaluated employee performance and provided feedback quarterly and annually.
  • Reviewed escalated customer complaints and worked with regional and state ombudsman to facilitate resolutions.

Office Supervisor

Office of the Attorney General of Texas
06.2006 - 02.2010
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Communicated with external customers to resolve complaints.
  • Trained all staff in providing exceptional customer service.

Child Support Officer I,II,III,IV

Office of the Attorney General of Texas
04.1997 - 06.2006
  • Began working for the Office of the Attorney General in 1997 as the office receptionist and was quickly promoted to child support officer.
  • Monitored cases for support order compliance and made adjustments.
  • Performed case management tasks to establish, modify, and enforce court-ordered child support obligations.
  • Performed skip tracing activities to locate absent parents and assets.
  • Answered incoming calls from child support customers throughout the state.
  • Prepared legal documents in order to file court and administrative child support actions; attended court to negotiate orders; and input orders to ensure child support payments posted correctly.


Radio Communications Analyst

United States Air Force
07.1986 - 02.1990
  • Intercepted and analyzed signals, and based on that analysis, produced intelligence reports.


Education

Associate of Applied Science - General Studies

Paris Junior College
Paris, Texas, TX

Timeline

ER Unit Secretary

Paris Regional Health
05.2022 - Current

Office Manager

Office of the Attorney General of Texas
02.2010 - 05.2022

Office Supervisor

Office of the Attorney General of Texas
06.2006 - 02.2010

Child Support Officer I,II,III,IV

Office of the Attorney General of Texas
04.1997 - 06.2006

Radio Communications Analyst

United States Air Force
07.1986 - 02.1990

Associate of Applied Science - General Studies

Paris Junior College

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Sheila Gladden Clayton