Sheila Glausier

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Kept accounts in balance and ran daily reports to verify totals.
• Collected room deposits, fees and payments.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.

• Minimized waste and reduced volume of packaging materials used to prepare shipments.
• Moved packages to loading area using lift equipment and conveyor systems.
• Protected materials for transport by correctly packaging products in boxes and crates.
• Maintained neat, clean and safe workspace to avoid hazards and increase safety by [Number]%.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Furthered skills by actively taking part in employee training and taking classes to improve skills.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
• Remained alert to problems or health issues of clients and competently responded.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Recognized and reported abnormalities or changes in patients' health status to case manager.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Kept accounts in balance and ran daily reports to verify totals.
• Collected room deposits, fees and payments.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Transcribed phone messages and relayed to appropriate personnel.

Answered phones both incoming and outgoing while recording accurate messages; Scheduled appointments in a multi_line phone call center; Received messages and forwarded to the appropriate personnel; Routed electronic medical records to the patients's chart with computer software; and recorded electronic dictation sent through HIE to doctors and HIPAA sources outh side the agency.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Kept accounts in balance and ran daily reports to verify totals.
• Collected room deposits, fees and payments.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Transcribed phone messages and relayed to appropriate personnel.