Sheila Godbolt
Douglasville
Summary
Dynamic social service professional with a proven track record at the Department of Family and Children Services. Skilled in client relationship management and problem resolution, I empower families by connecting them to essential resources. Recognized for attention to detail and adaptability, I enhance service delivery and foster trust through effective communication and support.
Overview
13
13
years of professional experience
Work History
Social Service Tech 3
Department of Family and Children Services
Carrollton, GA
09.2023 - Current
- Assisted families in navigating community resources and support services.
- Developed and maintained case files, ensuring accuracy and confidentiality of information.
- Enhanced family well-being by providing support, resources, and assistance in various areas of need.
- Maintained accurate case records and documentation to track progress toward goals and ensure compliance with program requirements.
- Conducted home visits to assess living conditions and provide tailored support based on the unique needs of each family.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Connected families with essential resources such as housing assistance, job training programs, childcare options, and financial aid opportunities.
Customer Service Representative 3
Department of Family and Children Services
Paulding, GA
04.2020 - 12.2023
- Resolved client inquiries regarding services and benefits, ensuring timely and accurate responses.
- Collaborated with interdisciplinary teams to develop tailored solutions for clients' unique needs.
- Trained new staff on customer service protocols and systems, enhancing team performance.
- Implemented process improvements that streamlined workflow and increased service efficiency.
- Maintained comprehensive knowledge of policies and procedures to provide accurate guidance to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Family Support Advocate
Tallatoona Community Action
Hiram, GA
06.2013 - 06.2017
- Empowered parents to become advocates for their own children by teaching them about special education rights and services.
- Strengthened parent-child relationships through family-focused activities and workshops.
- Contributed to program improvements by participating in staff trainings, team meetings, and evaluations of service effectiveness.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Partnered with local schools to facilitate communication between parents and educators regarding individual student needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Lead individualized and group counseling sessions with children and families.
Education
Bachelor of Science - Social Work
Coker College
Hartsville, SC12-2009
Skills
- Attention to detail
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Professional and courteous
- Customer relationship management
- Document management
- Analytical thinking
- Time tracking
- Work documentation
- Client relationship management
Timeline
Social Service Tech 3
Department of Family and Children Services
09.2023 - Current
Customer Service Representative 3
Department of Family and Children Services
04.2020 - 12.2023
Family Support Advocate
Tallatoona Community Action
06.2013 - 06.2017
Bachelor of Science - Social Work
Coker College
Pee Dee Coalition
Volunteer at non profit organization dedicated to the reduction of sexual assault, family violence, and child abuse to the needs of victims.