Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheila Gonzalez

Cutler Bay,Florida

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Virtual Concierge

Millennia Patient Services
12.2022 - 11.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Wait Staff Member

Sandbar Sports And Grill
06.2020 - 10.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.

Wait Staff Member

BJ's Brewhouse
04.2019 - 06.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.

Education

GED -

West Area Adult/Community School
Lakeland, FL
08.2019

Skills

  • Guest Relations
  • Transportation Coordination
  • Quality Assurance
  • Administrative Support
  • Customer Service
  • Cash Handling
  • Training and Mentoring
  • Guest Experiences
  • Hospitality
  • Hospitality Service Expertise
  • Guest Services

Languages

Spanish
Full Professional

Timeline

Virtual Concierge

Millennia Patient Services
12.2022 - 11.2023

Wait Staff Member

Sandbar Sports And Grill
06.2020 - 10.2022

Wait Staff Member

BJ's Brewhouse
04.2019 - 06.2020

GED -

West Area Adult/Community School
Sheila Gonzalez