Sheila Gonzalez
Los Angeles,CA
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ECM Care Coordinator
Martin Luther King Community Health Care
11.2023 - Current
- ILOS billing for LA Care and Health Net patient
- having a panel of 50 patient
- Creating Smart Goals
- House visits for in person outreach
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
Clinic Care Coordinator
Martin Luther King Community Health Care
03.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Receptionist
Martin Luther King Community Health Care
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Eye Care For Diabetics
06.2016 - 01.2022
- Coordinating transportation for elderly
- Assisted patient with their insurance problems and IPAs
- Assisted impaired patients and explained their care with caregivers
- Responsible for checking in and checking out the patient and collected their copayments
- Answered a high volume of calls
- Scheduled patient appointment canceled and rescheduled if necessary
- Confirmed Eligibility for the patients which would include Medicare, Medical and vision plans
- Completed Authorization for HMO plans
Receptionist Treatment Care Coordinator
Bright Now Dental
06.2010 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Certification - Community Health Worker
Los Angeles Valley College
12.2023
High School Diploma -
South East High School
South Gate, CA06.2009
Skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Multidisciplinary team collaboration
- Goal Setting
- Care Planning
- HIPAA Guidelines
- Patient Care Assessment
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
ECM Care Coordinator
Martin Luther King Community Health Care
11.2023 - Current
Clinic Care Coordinator
Martin Luther King Community Health Care
03.2023 - Current
Receptionist
Martin Luther King Community Health Care
01.2022 - Current
Receptionist
Eye Care For Diabetics
06.2016 - 01.2022
Receptionist Treatment Care Coordinator
Bright Now Dental
06.2010 - 06.2016
Certification - Community Health Worker
Los Angeles Valley College
High School Diploma -
South East High School
- Certified [Job Title], [Company Name] - [Timeframe]
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