Sheila Gonzalez
OXFORD,MI
Summary
Dedicated professional experienced in enhancing operational efficiency and maintaining cleanliness standards in housekeeping roles. Managed process improvements and training development, leading strategies that increased operational efficiency and customer satisfaction while ensuring compliance with safety standards.
Overview
6
6
years of professional experience
Work History
Housekeeper an Dietary
Thornapple Manor
Hastings, MI
09.2023 - 10.2025
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Performed detailed cleaning tasks, including dusting, vacuuming, and mopping floors.
- Assisted in laundry services, ensuring timely processing of linens and resident clothing.
- Collaborated with team members to enhance operational efficiency and service delivery.
Manager
Rocket Directional Drilling
Peck, MI
03.2020 - 08.2024
- Managed project timelines and resource allocation to ensure on-time delivery of services.
- Implemented process improvements resulting in increased productivity across multiple projects.
- Led operational strategies to enhance drilling efficiency and reduce downtime.
- Developed training programs for staff to improve safety compliance and operational knowledge.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Brown City High School
Brown City, MI05-1989
Skills
- Teamwork
- Residential cleaning
- Customer service
- Bathroom cleaning
Timeline
Housekeeper an Dietary
Thornapple Manor
09.2023 - 10.2025
Manager
Rocket Directional Drilling
03.2020 - 08.2024
High School Diploma -
Brown City High School