Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Goolsby

4128 US Hwy 521, Andrews,SC

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Dollar General
Salters, South Carolina
03.2015 - 09.2024
  • Assisted in managing store operations and ensuring compliance with company policies.
  • Coordinated employee schedules and facilitated training for new team members.
  • Implemented merchandising strategies to enhance product visibility and customer engagement.
  • Oversaw inventory management and conducted regular stock audits to maintain accuracy.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.

Customer Service Representative

Sykes
Kingstree, South Carolina
02.2007 - 01.2020
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information and guidance to enhance customer satisfaction.
  • Utilized CRM software to track customer interactions and follow up promptly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.

General Manager

Roses
Kingstree, South Carolina
05.2006 - 04.2016
  • Oversaw daily operations and ensured efficient workflow management.
  • Developed and implemented staff training programs for improved service quality.
  • Managed inventory levels and coordinated supply chain logistics effectively.
  • Tracked monthly sales to generate reports for busing.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Education

High School Diploma -

Kingstree High School
Kingstree, SC
05-1990

Skills

Team collaboration

  • Customer service
  • Employee training
  • Charting accuracy
  • Problem resolution
  • Time management
  • Compliance knowledge
  • Communication skills

Timeline

Assistant Manager

Dollar General
03.2015 - 09.2024

Customer Service Representative

Sykes
02.2007 - 01.2020

General Manager

Roses
05.2006 - 04.2016

High School Diploma -

Kingstree High School

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