Sheila Gramaglia
Customer Awareness
Lawrenceburg,Indiana
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Part Owner& Manager of Big G's BBQ & CATERING
Big G's BBQ
Newport, KY
05.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Volunteer Assistant Campaign Manager
US Congressman Candidate
Dearborn County , IN
11.2012 - 11.2013
- Colaberated and executed events with public and private donors.
- Networked among donors and fundraised to generate money for campaign.
- Oversaw teams of volunteers and monitored effectiveness of each area.
- Assisted in created grassroots campaign initiatives mobilizing local support.
Volunteer Activities Coordinator
St. Patrick School/Parish
11.1996 - 10.2004
- Provided friendly and engaging customer service to internal and external customers
- Cultivated relationships with key stakeholders to ensure campaigns ran smoothly and achieved desired results
- Identified opportunities for improvement in existing processes and implemented new approaches as needed
- Helped to improve communication between the volunteers, local businesses, constituents, and the surrounding counties
- Organized and coordinated events with volunteers, ensuring all necessary resources were available
- Designed training materials related to volunteer engagement initiatives
- Implemented systems to track volunteer participation levels across different programs
- Resolved conflicts between volunteers in a professional manner.
Buyer and customer service
Lowman Book Store
06.2000 - 01.2001
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained key item stock levels and wrote or expedited purchase orders.
Office Administrator
RLUrological
03.1988 - 03.1990
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Certificate in Professional Coach -
CCC ProfessionCoaching Program
05.2017
Communication, listening, guided people to God -
Franciscan Spiritual Direction Program
10.2004
Credit hours in Nursing and Business -
Wisconsin Indian Head College
03.1995
Skills
- Business-customer sales
- Marketing and Advertising
- Inventory Maintenance
- Customer Service
- Client Needs Assessment
- Verbal and Written Communication
- Food and Hospitality
- Small Business Operations
Certification
Certified Professional Coach
Coursework
- Written Communication
- Nursing studies
- Development Psychology
Community Service
02/2020, 09/2020, Event Organizer, Big G's BBQ, Greendate, Indiana, Saw a need to support our local police, women's shelter, and Christmas shopping for children., Organized and coordinated a community support event through my company, resulting in a donation of $5000 in one day. We donated the food and other supplies to charities., Utilized strong interpersonal communication skills to effectively collaborate with the mayor, chief of police, and charity organizations in order to determine their individual preferences and expectations., Provided leadership support to volunteers during events by assigning tasks and addressing any issues that arose., Researched potential venues for events based on criteria such as cost, capacity, location, services offered., Oversaw display setup and breakdown for events and trade shows., Assisted in developing promotional materials including flyers, banners for targeted audiences.
Timeline
Part Owner& Manager of Big G's BBQ & CATERING
Big G's BBQ
05.2019 - Current
Volunteer Assistant Campaign Manager
US Congressman Candidate
11.2012 - 11.2013
Buyer and customer service
Lowman Book Store
06.2000 - 01.2001
Volunteer Activities Coordinator
St. Patrick School/Parish
11.1996 - 10.2004
Office Administrator
RLUrological
03.1988 - 03.1990
Certificate in Professional Coach -
CCC ProfessionCoaching Program
Communication, listening, guided people to God -
Franciscan Spiritual Direction Program
Credit hours in Nursing and Business -
Wisconsin Indian Head College
Certified Professional Coach
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