Sheila Gray
Jasper,TN
Summary
Highly skilled account coordinator with a proven track record in exceptional customer service and logistics. Enhanced user experience through strategic platform updates and resolved order issues efficiently, boosting customer satisfaction. Skilled in multitasking and problem-solving, adept at managing over 20 e-commerce accounts daily. Maintaining several retailer portals for order accuracy and product maintenance.
Overview
14
14
years of professional experience
Work History
E-Commerce Coordinator
United States Stove Company
03.2018 - Current
- Added, updated and removed product from e-commerce systems.
- Maintained accurate product information by diligently updating database records in a timely manner.
- Enhanced customer satisfaction by managing and resolving all order-related issues promptly.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Managed e-commerce platform updates to enhance user experience and streamline product listings.
- Collaborated with cross-functional teams to optimize logistics and fulfillment processes for online orders.
- Worked directly with account managers on new orders.
- Managed inventory levels, ensuring optimal stock availability for high demand items.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues effectively.
- Managed over 20 e-Commerce accounts daily.
Sales Associate
Battle Creek Log Homes
07.2016 - 03.2018
- Delivered product knowledge and demonstrations, effectively addressing client inquiries.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Coordinated promotional events that increased brand visibility and attracted potential customers.
- Built relationships with customers to encourage repeat business.
- Maintained comprehensive knowledge of log home products to address customer inquiries effectively.
Customer Service Executive
Kenco Logistics
06.2011 - 07.2016
- Resolved customer inquiries, enhancing satisfaction and loyalty through effective communication and problem-solving skills.
- Managed order processing and tracking, ensuring timely deliveries and accurate information flow to customers.
- Implemented process improvements that increased operational efficiency and reduced response times for customer issues.
- Made sure daily orders were picked, processed and shipped according to customer requirements.
- Created shipping documents for pickups as well as scheduling those.
Education
High School Diploma -
South Pittsburg High School
South Pittsburg, TNSkills
- Logistics management
- E-commerce management
- Collaborative teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Task prioritization
Timeline
E-Commerce Coordinator
United States Stove Company
03.2018 - Current
Sales Associate
Battle Creek Log Homes
07.2016 - 03.2018
Customer Service Executive
Kenco Logistics
06.2011 - 07.2016
High School Diploma -
South Pittsburg High School
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