Summary
Overview
Work History
Education
Skills
References
Timeline
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Sheila Greenbaum

Alpharetta,GA

Summary

Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Cash Office Manager

Gibson Restaurant Group / DBA Boathouse
Lake Buena Vista, FL
02.2015 - 02.2016
  • Ensured compliance with internal financial control policies and procedures.
  • Monitored daily cash flow, prepared bank deposits and balanced tills.
  • Performed periodic audits of cash drawers to ensure proper accountability of funds.
  • Provided support to other departments on various accounting related tasks as needed.
  • Maintained accurate records of all cash transactions.
  • Developed and implemented procedures for efficient handling of cash payments.
  • Investigated discrepancies in customer payments received versus expected amounts due.
  • Created monthly journal entries for accrual based expenses and reconciled balance sheet accounts as required.
  • Maintained accurate records of daily transactions and deposits.
  • Prepared reports summarizing account activity for management review.
  • Managed credit card processing, including charge backs, refunds, and adjustments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Managed reservations, waitlists, and special requests for large parties.
  • Balanced cash register at end of shift according to established procedures.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered telephone to provide dining information and take reservations.

Varied Positions in Various Parks and Hotels

Walt Disney World Parks and Resorts
Celebration, FL
02.2004 - 04.2007
  • Attended training sessions as required to stay up-to-date on new products or services.
  • Resolved customer complaints in an efficient manner when necessary.
  • Participated in team meetings providing feedback on ways to improve process efficiency.
  • Supported other departments when needed by providing assistance during peak hours or special events.
  • Answered incoming calls promptly and courteously.
  • Processed payments with cash, credit cards, or other payment methods.
  • Greeted customers and provided friendly customer service.
  • Resolved guest concerns and issues quickly and effectively.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Assisted with training new staff members on front desk procedures and policies.
  • Prepared monthly budgets for the front office department based on projected sales figures.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Ensured the front desk area was clean and presentable at all times.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Generated reports on occupancy levels, revenue figures and customer feedback.
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
  • Greeted guests upon arrival and checked them in to their rooms.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Facilitated successful front desk operations for high-volume hotel.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Welcomed large volume of guests and improved overall customer service.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided concierge services for guests.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Balanced hotel accounts at end of each shift.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Monitored reservations to track incoming parties and special events.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Adhered to company policies regarding guest behavior, safety regulations.
  • Greeted customers and assisted them with ride safety rules.
  • Provided customer service by answering questions about rides and attractions.
  • Operated emergency stop buttons when needed in case of an incident or malfunctioning ride.
  • Verified that guests meet minimum height requirements before allowing them to board certain rides.
  • Monitored guests while they were riding to ensure their safety at all times.
  • Assisted guests with boarding, exiting and seating on amusement rides.
  • Assisted in loading and unloading of passengers onto amusement rides using appropriate techniques as per manufacturer's specifications.
  • Interacted with guests in a friendly manner while providing directions or assistance as required.
  • Performed pre-ride inspections, including visual and auditory checks.
  • Maintained a clean work area, including picking up debris from around the ride area.
  • Assisted with crowd control during peak periods of attendance.
  • Collected ride tickets and tracked number of patrons each day.

Hospitality Services Manager /Front Desk Night Auditor

Starwood Hotels & Resorts
Somers Point, NJ
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
  • Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Reported any discrepancies immediately upon discovering them.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Provided support to housekeeping staff by preparing keys for departing guests when requested.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Received payments from customers via cash or credit cards.
  • Greeted arriving guests and checked them in to their rooms.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Prepared detailed audit reports at the end of each shift.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Organized promotional events to boost sales and attract new customers.
  • Monitored inventory levels of food items, beverages, linens. used by the hospitality services department.
  • Assisted in budgeting process for upcoming quarters and years for the hospitality services department.
  • Negotiated contracts with vendors for purchasing supplies at discounted rates.
  • Scheduled staff shifts and assigned duties accordingly.

Education

Associate of Arts - Paralegal Studies

Phillips Junior College
Marrero, LA
08-1987

Skills

  • Workflow Optimization
  • Internal Controls
  • Financial Reporting
  • Employee Supervision
  • Customer Service
  • Operations Management
  • Food safety knowledge
  • Reservation Management
  • Staff recruitment
  • Emergency Preparedness
  • Employee Scheduling
  • Task Delegation
  • Complaint Handling
  • Menu Planning
  • Property Management Systems
  • Front Desk Operations
  • Guest Relations Management
  • Guest Relations
  • Menu knowledge
  • Professional Appearance
  • Initiative and Self-Motivation
  • Inventory Management
  • Administrative Management
  • Employee Development
  • Customer Service Management
  • Cost Control
  • Customer Retention
  • Schedule Management
  • Budgeting and cost control
  • Scheduling
  • Special Promotions Planning
  • Effective Communication
  • Multitasking

References

References available upon request.

Timeline

Cash Office Manager

Gibson Restaurant Group / DBA Boathouse
02.2015 - 02.2016

Varied Positions in Various Parks and Hotels

Walt Disney World Parks and Resorts
02.2004 - 04.2007

Hospitality Services Manager /Front Desk Night Auditor

Starwood Hotels & Resorts

Associate of Arts - Paralegal Studies

Phillips Junior College

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