Sheila Helms
Wilmington,NC
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
While I have been absent from the work force for more than 10 years to care for family, I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Optician
Walmart
06.2021 - 05.2022
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Recorded measurements accurately and placed orders with eyeglass manufacturers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Prepared work orders outlining all specifications for new lenses and frames.
Pediatric Medical Assistant
Knox Pediatrics
06.2008 - 07.2010
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Billing Specialist
Hanover Medical Specialists
10.2007 - 06.2008
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Generated financial statements and reports detailing accounts receivable status
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Medical Records Specialist
New Hanover Regional Medical Center
11.2006 - 10.2007
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient charts and accurately recorded new information.
- Kept accurate log of requests for medical information and records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Medical Records Specialist
Atlantic Urology
10.2005 - 11.2006
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient charts and accurately recorded new information.
- Kept accurate log of requests for medical information and records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Accurately pulled patient records for upcoming appointments and procedures.
- Identified new methods to optimize medical records management.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient confidence by keeping patient records information confidential.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Office Manager
Strupe Chiropractic Center
09.2001 - 08.2005
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Developed standard operating procedures for all administrative employees.
- In this two doctor practice, I was soley responsible for every aspect of this office. From appointment setting, collecting all monies due from patients, filing insurance, bad debit and provided patient therapy.
- Coordinated special projects and managed schedules.
Education
Education
Trinity College
Washington, DCSkills
- Billing Processing
- Medical Billing and Collections
- Accounts Receivable Expertise
- Electronic Medical Record (EMR)
- Accurate Recordkeeping
- Administrative Support
- Data Verification
- Complex Problem-Solving
- Discrepancy Resolution
- Insurance Claim Requirements
- Collection Practices
- Billing Systems and Software
Timeline
Optician
Walmart
06.2021 - 05.2022
Pediatric Medical Assistant
Knox Pediatrics
06.2008 - 07.2010
Billing Specialist
Hanover Medical Specialists
10.2007 - 06.2008
Medical Records Specialist
New Hanover Regional Medical Center
11.2006 - 10.2007
Medical Records Specialist
Atlantic Urology
10.2005 - 11.2006
Office Manager
Strupe Chiropractic Center
09.2001 - 08.2005
Education
Trinity College
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