Sheila Guzewicz
McKeesport,PA
Summary
Proven Operations Manager and dedicated Newspaper Delivery Driver with a track record of enhancing customer satisfaction and streamlining delivery processes at companies like the Mon Valley Independent Newspaper. Expert in route planning and vehicle maintenance, demonstrating safety awareness and perseverance. Achieved significant operational efficiencies and fostered positive client relationships through patience and effective communication.
Overview
22
22
years of professional experience
Work History
Newspaper Delivery Driver
Mon Valley Independent Newspaper
06.2018 - 12.2023
- Provided exceptional service even during peak holiday seasons by managing time effectively and prioritizing tasks.
- Maintained open communication with dispatchers regarding updates on deliveries or problems encountered on the route.
- Contributed ideas for process improvements at team meetings that led to increased operational efficiency and reduced delivery times.
- Maintained professional appearance and kept vehicle clean, contributing to a positive company image.
- Demonstrated strong attention to detail by ensuring accurate delivery of newspapers to the correct addresses.
- Delivered additional publications like flyers or promotional materials when required without compromising regular newspaper delivery schedule.
- Handled customer complaints professionally while taking appropriate action to address their concerns quickly.
- Assisted with loading and unloading of newspapers at distribution centers, improving overall efficiency.
- Navigated through various weather conditions safely, minimizing potential delays and accidents.
- Enhanced customer satisfaction by consistently delivering newspapers on time and in excellent condition.
- Supported colleagues during busy periods by offering assistance such as helping load trucks or sharing useful tips about efficient routing strategies.
- Developed strong relationships with customers by providing friendly and reliable service, resulting in repeat business.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Operations Manager
Homestead Business Machines
08.2001 - 12.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
News Paper Delivery
Daily News and Analysis Newspaper
07.2014 - 03.2018
- Delivered special edition papers or inserts during holidays or events seamlessly integrating them into regular distribution routines.
- Handled cash transactions accurately while collecting payments from customers, maintaining trust and integrity in financial dealings.
- Supported environmental initiatives by recycling old newspapers responsibly after each delivery cycle''s completion.
- Resolved customer complaints professionally, leading to increased satisfaction rates among subscribers.
- Developed strong time management skills to accommodate tight deadlines and changing weather conditions.
- Navigated various neighborhoods effectively and efficiently, optimizing delivery routes for maximum productivity.
- Maintained a clean and orderly appearance in personal attire and vehicle upholding a positive image for the company.
- Promoted company events and subscription offers to potential customers during routine deliveries, increasing overall sales figures within assigned territory.
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 300 homes daily.
- Advised customers on changes to delivery, cancellation and subscription policies.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
News Paper Delivery
Tribune-Review Publishing
09.2007 - 06.2014
- Delivered special edition papers or inserts during holidays or events seamlessly integrating them into regular distribution routines.
- Supported environmental initiatives by recycling old newspapers responsibly after each delivery cycle''s completion.
- Resolved customer complaints professionally, leading to increased satisfaction rates among subscribers.
- Provided excellent customer service through prompt communication and issue resolution, fostering long-term relationships with clients.
- Enhanced customer satisfaction by delivering newspapers on time and ensuring proper placement at each doorstep.
- Developed strong time management skills to accommodate tight deadlines and changing weather conditions.
- Maintained a consistent delivery schedule, resulting in improved customer retention and positive feedback.
- Navigated various neighborhoods effectively and efficiently, optimizing delivery routes for maximum productivity.
- Maintained a clean and orderly appearance in personal attire and vehicle upholding a positive image for the company.
- Streamlined delivery processes by identifying potential improvements in route planning and organization techniques.
- Implemented effective organizational strategies for sorting newspapers according to specific routes before beginning daily deliveries.
- Demonstrated punctuality arriving early every day prepared for work ensuring smooth start of the day''s deliveries.
- Promoted company events and subscription offers to potential customers during routine deliveries, increasing overall sales figures within assigned territory.
- Assembled and bagged newspapers prior to delivery.
- Distributed papers in various weather conditions during early morning.
- Delivered newspapers and flyers to about 250 homes daily.
- Resolved delivery complaints and escalated complex issues to management.
- Advised customers on changes to delivery, cancellation and subscription policies.
DCO for US Postal Service
US Postal Service
11.2004 - 12.2007
- Reduced data errors through diligent quality control checks and validations.
- Performed extensive testing on newly implemented systems to ensure optimal functionality before deployment to clients.
- Conducted regular backups of converted data, mitigating risks associated with unexpected system failures or losses.
- Maintained detailed documentation of all completed tasks for future reference and auditing purposes.
- Enhanced data conversion accuracy by meticulously verifying input and output data.
Education
High School Diploma -
McKeesport Senior High School
McKeesport, PA06-1984
Skills
- Safety awareness
- Patience and perseverance
- Route planning
- Vehicle maintenance
Accomplishments
Was PTA President for George Washington Elementary School, Also Treasurer for the 1993/1994 school year. Also worked as a conductor for Junior Achievement classes for 2 years for 3rd * 4th Graders 1995-1998.
Foster Parent Of The Year 1995
Me & My husband Paul was elected Foster Parents of the year in 1995 for our exemplary proformance to provide and educate our 2 foster daughters Tisha 15 and Helena 12 years old. We were awarded a banquet in our honor, a plaque and also an invitation to speak at their yearly achievement meeting in Las Vegas Nevada.
Languages
English
Professional Working
Timeline
Newspaper Delivery Driver
Mon Valley Independent Newspaper
06.2018 - 12.2023
News Paper Delivery
Daily News and Analysis Newspaper
07.2014 - 03.2018
News Paper Delivery
Tribune-Review Publishing
09.2007 - 06.2014
DCO for US Postal Service
US Postal Service
11.2004 - 12.2007
Operations Manager
Homestead Business Machines
08.2001 - 12.2023
High School Diploma -
McKeesport Senior High School
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