Sheila Harmon

My position manually extracts data that the Optical Character Recognition (OCR) process did not recognize while the information moved through the RMS data processing platform.

Duties:

• Maintain a data base of classified information with data entry and auditing of customers.
• Resolving discrepancies.
• Identify any program issues and report to management
• Posting of payments (checks, credit cards, etc.)
• Complied with HIPAA guidelines
• I worked with my team members in achieving daily departmental goals. We process doctor, dental and hospital office information with the customer/client satisfaction as our goal. I work between 9-11 programs currently.

Managed multiple high-priority projects simultaneously without compromising document quality.

• Processed Physician Orders for durable medical equipment following HIPAA guidelines. Worked with case managers, doctors offices and physical therapy for documentation and evalutions to show the medical need for these items (hospital beds, powerchairs, walkers, etc.) as required by insurance.
• Verified insurance coverage (primary, secondary, third party)
• Assisted with phones and store volume as necessary
• Assisted with walk-in patients and their families

• Answered multi-line phone system, routing calls, delivering messages and greeting visitors
• Handled filing, faxing and invoicing daily deliveries
• Scanned and attached invoices in to the system
• Processed mail and assisted the Accounts Payables, Accounts Receivables and Human Resources Departments.
• Processed credit applications and credit approvals.
• Cash Audit and daily deposits to the bank while working a $100,000 account.