Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Hartney

Richmond,TX

Summary

Driven, dedicated and highly capable customer service specialist with 10 years of dynamic experience. Coordinates resources to meet expected business and customer demands. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

16
16
years of professional experience

Work History

GM ASSISTANT/OWNER LOYALTY MANAGER

Nissan Of Midland
Midland , TX
08.2022 - 12.2024
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Respond to customer feedback received and social media sources to engage with customer to address issues and actions.
  • Monitor training for all sales associates and rest of the team to insure completeness
  • Assist with HR and admin duties scheduling interviews and doing background check.
  • Respond to customer feedback received and social media.
  • Responsible for establishing relationships with customers and assisting customers after vehicle purchase.
  • Develop deep knowledge of all KPI and QGP score of Nissan Program.
  • Ensure that the customer survey results as well as reviews are monitored.

Pre-K Teacher

Kipling School
Houston, TX
09.2017 - 03.2022
  • Maintained records of student attendance and performance according to school policies.
  • Planned and implemented developmentally appropriate activities to engage Pre-K students in learning.
  • Monitored playground equipment to ensure it is safe for use.
  • Established and enforced rules for behavior and procedures for maintaining order in the classroom.
  • Promoted language acquisition through storytelling or interactive play activities.
  • Implemented strategies for managing challenging behaviors among students.

Pre -K Teacher

PRIMROSE SCHOOL OF UPPER KIRBY
Houston, TX
01.2017 - 09.2017
  • Provided guidance when needed to help children develop problem-solving skills.
  • Supervised recesses and lunch periods while ensuring safety of all students.
  • Implemented strategies for managing challenging behaviors among students.
  • Organized group projects to foster collaboration among peers.
  • Communicated regularly with parents regarding their child's progress.

CUSTOMER SERVICE/ INVOICING SPECIALIST

TRANSMED OVERSEAS INC, DUBAI, UAE
Dubai, United Arab Emirates
01.2009 - 11.2013
  • Reviewed customer invoices for accuracy and completeness, ensuring all required information was present.
  • Maintained up-to-date records of invoices, payments, and account statuses.
  • Managed collection efforts on past due accounts via phone calls, emails or letters.
  • Developed a system to track payment status of customer accounts.
  • Processed large volumes of client data accurately and efficiently using specialized software programs.
  • Coordinated issues related to short/excess/ damaged shipments with logistic/plant team and customer.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Answered customer questions to maintain high satisfaction levels.
  • Ensured completion of standard requirements of orders received from the customer

Education

Bachelor of Science - Education

Notre Dame College of Kidapawan City
05-2004

Skills

  • Human Resources Management
  • Staff Training and Development
  • Sales
  • Customer Retention
  • Sales Analysis
  • Recruitment
  • Team Leadership
  • Performance Improvements
  • Training and coaching
  • Customer Relationship Management

Timeline

GM ASSISTANT/OWNER LOYALTY MANAGER

Nissan Of Midland
08.2022 - 12.2024

Pre-K Teacher

Kipling School
09.2017 - 03.2022

Pre -K Teacher

PRIMROSE SCHOOL OF UPPER KIRBY
01.2017 - 09.2017

CUSTOMER SERVICE/ INVOICING SPECIALIST

TRANSMED OVERSEAS INC, DUBAI, UAE
01.2009 - 11.2013

Bachelor of Science - Education

Notre Dame College of Kidapawan City

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Sheila Hartney