Summary
Overview
Work History
Education
Affiliations
References
Timeline
Generic

Sheila Harvey

Ardmore ,OK

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

7
7
years of professional experience

Work History

Cashier/ Deli Head Fry Cook

Homeland Grocery store
Ardmore, OK
02 - 08.2022
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Used suggestive selling techniques to promote add-on sales.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed customer payments quickly and returned exact change and receipts.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed other duties as assigned by management.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Welcomed customers, offering assistance to help find store items.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Documented cooking cycle counts and ingredient lot numbers.
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
  • Read and interpreted production orders to determine job requirements.
  • Kept stations stocked and ready for use to maximize productivity.
  • Collected and examined product samples to test and assess quality, consistency, appearance and other factors.
  • Handled waste management duties by properly and safely disposing of all trash at end of shift.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Performed daily tasks such as cleaning deep-fryers, grills, ovens and other kitchen equipment.
  • Ensured that all fried foods were cooked correctly by using thermometers and timers regularly.
  • Restocked and rotated food products using first-in, first-out method.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Grocery Team Member

Braum`s Ice Cream & Burger Restaurant
Ardmore , OK
03.2018 - 12.2018
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Identified and quickly handled spill clean-up.
  • Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
  • Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Verified that all incoming shipments were accurate according to purchase orders.
  • Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.

Cashier, Stocker, Unloader, Sporting Goods Ass

WalMart super Center
Ardmore, OK
02.2012 - 08.2017
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Updated product labels to reflect accurate pricing.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Assisted with store displays and window dressing as needed.
  • Compared merchandise invoices to items actually received.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Operated forklift and pallet jack to transport heavy loads.
  • Faced products on shelves and displays to meet company policies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Organized storage areas to maximize movement and minimize labor.
  • Maintained work area and kept cash drawer organized.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Resolved customer complaints regarding sales and service.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Greeted customers and provided assistance in locating items.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

GED -

Washoe High School
Reno, NV
01-1996

Affiliations

  • I like work with tools, building , refurbishing, learning new thing, Been maried to the same wonderful husband for thirty years. Raised seven amazing boys togther, I love animals, Have had many different pets from rats to farm animal,

References

References available upon request.

Timeline

Grocery Team Member

Braum`s Ice Cream & Burger Restaurant
03.2018 - 12.2018

Cashier, Stocker, Unloader, Sporting Goods Ass

WalMart super Center
02.2012 - 08.2017

Cashier/ Deli Head Fry Cook

Homeland Grocery store
02 - 08.2022

GED -

Washoe High School

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Sheila Harvey